CASA Case Manager

Company: Mental Health Advocates of Western New York
Location: Buffalo
Posted on: February 14, 2026

Job Description:

Job Description Job Description Position: CASA Case Manager Employment Type: Full Time Reports To: CASA Director Position Summary: Court Appointed Special Advocates (CASA) is a national program of trained, dedicated volunteers assigned by Family Court Judges to advocate for abused and neglected children. MHAWNY is home to CASA of Erie County, which recruits, trains and supports local CASA volunteers. Candidate should possess a bachelor’s degree in social service-related field or three years experience in volunteer coordination and/or social services. The ability to communicate with, supervise and empower volunteers to be effective in their roles. Knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect. Knowledge and/or experience of working with children age birth to 21. Essential Functions VOLUNTEER TRAINING Assist with volunteer recruitment Screen and interview prospective volunteers Schedule, coordinate and attend training classes, assisting as moderator and/or presenter CASE MANAGEMENT Coordinate, document and channel all CASA volunteer requests until resolution Initiate orders for assignment of volunteer to case Consult with CASA volunteers about problems or concerns Visit children not assigned a CASA volunteer Attend Court when necessary Enter data into computer database system (Optima) VOLUNTEER SUPERVISION Maintain contact with each volunteer and receive a written monthly report from each volunteer Provide assistance and consultation, as needed, and when requested Schedule, coordinate and attend ongoing in-service programs Keep necessary and appropriate volunteer records as directed by the Director Consult with appropriate child protective services staff regarding client needs and volunteer assignments PROGRAM ACTIVITIES Assist with public education about CASA program Assist in CASA events Qualifications Candidate should possess a bachelor’s degree in social service-related field or three years experience in volunteer coordination and/or social services. The ability to communicate with, supervise and empower volunteers to be effective in their roles. Knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect. Knowledge and/or experience of working with children age birth to 21. Travel Requirements Incumbents must possess a valid Driver License and reliable transportation with the ability to travel within New York State, as well as nationally, if required Physical Requirements/ Working Conditions The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit for long periods of time. The employee is required to regularly reach with arms and hands; use hands to handle. Hands and fingers frequently perform repetitive motion including typing/keying. Occasionally the employee will lift and/or move up to 25 pounds. This job requires close vision, peripheral vision, depth perception and the ability to adjust focus. Employee is required to regularly talk and hear. The Mental Health Advocates of WNY is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. Employee Benefits Include: Health Insurance: Medical, dental, and vision coverage. Health Reimbursement Account Paid Time Off: PTO and Sick leave. 12 Paid Holidays 403(b) Retirement Plan Employee Assistance Program (EAP) Professional Development Opportunities Summer Hours Progra

Keywords: Mental Health Advocates of Western New York, Erie , CASA Case Manager, Social Services , Buffalo, Pennsylvania