ErieRecruiter Since 2001
the smart solution for Erie jobs

Customer Service Representative

Company: Cameron Craig Group
Location: Erie
Posted on: December 2, 2019

Job Description:

Brief Role Description
The purpose of this role is to be the primary contact for customers and is responsible for maintaining customer accounts and files and providing product and service information across all aspects of company vertical businesses and industries. --(Beverage, Emerging, Environmental and Perishables).-- The position partners with the Sales Department, fellow Account Specialists, Production, Inventory Control, Scheduling, Shipping, Logistics and Finance teams to ensure customer accounts, order status, production receipts and shipping are accurate in the system. Responsible for scalability of multiple accounts to small and medium customers with high complexity.--
This position will report to the Customer Service Manager.
Key Accountabilities

  • Customer Focus

    • Set up new customer accounts.
    • Maintain and update customer records and files.
    • Take customer orders either directly from customers or Sales Representative.--
    • Lead all post Sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth of accounts.
    • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
    • Expedite, track and review customer scheduling requirements. Analyze and interpret data to ensure all customer requirements are met.


      • Collaboration

        • Work with Plant Managers to request and prepare customer product and service reports.
        • Work hand-in-hand with Sales and internal partners to ensure deliverables are being met to satisfy customer needs, drive revenue and increase customer satisfaction.
        • Collaborate with both scheduling and to ensure customer deliverables are met.
        • Supports sales with understanding the prioritization of orders being submitted by customer.
        • Carry out other associate duties as directed by the Customer Service Manager


          • Drive for Results

            • In collaboration with Sales Operations manager, monitor the aging inventory report to sales and/or the customer when stock reaches 90 days.-- Work with the customer and/or sales to ship or warehouse and bill overaged inventory.
            • Provide monthly strategic forecasting data that improves capacity utilization, manages costs, increases efficiencies, and-- better supports customer needs.
            • Monitor progress of customers' orders through supplied manufacturing reports, keeping customers informed on the status of their orders.
            • Take a lead role and represent Sales by addressing operational solutions/issues at customer sites
            • Be the voice of the customer and communicate relevant information / make recommendations to the appropriate attention is given in a timely manner
            • Responsible for processing customer Requests for Quotes (RFQ) for units and parts within company guidelines.
            • Own the entire process of all customer service inquiries that ensure we have delivered a "World Class" customer experience that creates retention and new opportunities.--


              • Decision-Making

                • Initiate correction process to resolve customer complaints and service requests, coordinating with appropriate departments.
                • Balance and troubleshoot daily order activity, including identification and resolution of discrepancies.
                • Analyze, interpret, process and edit incoming orders and order changes according to established departmental guidelines and procedures.-- Check pricing, part number and revision levels, shipping requirements, condition of sales, etc. to ensure order accuracy. --Determine and schedule ship date to initiate material and production cycle.
                • Review customer warranty and submit warranty claims.
                • Initiate creative problem solving strategies that provide options to customers but also support our business.


                  • Adaptability

                    • Ensure shipment load optimization, incoming EDI orders, document freight issues, and manage and report on customer lead-time violations.
                    • Communicate immediately to Sales Reps and Customer Service Manager regarding potential service issues, customer disputes or significant opportunities.

                      General Responsibilities

                      • Assist plant managers with customer product challenges and anything additional that's needed to warehouse efficiencies.
                      • Ability to build relationships and rapport with customers
                      • Familiarity with CRM platforms
                      • Manager follow-up activities to ensure timeliness and deadlines are maintained.
                      • Maintain department files of customer orders, correspondence, critical reports and related information.


                        • Bachelor's degree (B.A.) from a four-year college or university
                        • 3+ years related work experience and/or training
                        • Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
                        • Strong technical skills; including Excel & Sales Force
                        • Must be able to work under pressure, see the bigger picture, prioritize effectively, and think logically in stressful situations.
                        • Demonstrate critical thinking and decision-making abilities
                        • Strong organizational skills and be able to manage multiple tasks/projects
                        • Understanding of manufacturing processes and capabilities.
                        • Positive and supportive attitude and mindset

                          Other Requirements
                          Minimum 10 - 20% of time spent traveling by airplane.
                          Job may require physical lifting of product. (Samples of crates, trays, pallets, etc.)

Keywords: Cameron Craig Group, Erie , Customer Service Representative, Sales , Erie, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Sales Jobs

Business-To-Business Billing and Collections Specialist
Description: OverviewThe primary responsibility of this position to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing (more...)
Company: CORT
Location: West Salem
Posted on: 12/7/2019

Work From Home/Data Entry - Positions Open $1500-$3000/week
Description: Make an extra 3k a month Part Time. Immediate
Company: Second Income Centers
Location: Orrville
Posted on: 12/7/2019

Director, Midmarket Sales --- Spectrum Enterprise
Description: Date posted 11/27/2019 Requisition Number: BR-2 Location: United States - Ohio - Independence Area of Interest: Business Development, Enterprise Sales, Information Technology Services Position Type: (more...)
Company: NaviSite
Location: Independence
Posted on: 12/7/2019

Spectrum Retail Sales Associate
Description: Overview Success Profile Testimonial Trending Rewards Responsibilities Can you promote and sell products and services with a positive, can-do attitude in a retail store environment Are you able to meet (more...)
Company: NaviSite
Location: North Olmsted
Posted on: 12/7/2019

Entry Level Healthcare Sales
Description: Located along the trendy Flats East Bank in Cleveland, OH Company expansion has led to a new opportunity with Clinical Management Consultants. We are hiring Entry Level Healthcare Recruiters. br Healthcare (more...)
Company: Nursing Careers
Location: Independence
Posted on: 12/7/2019

Lump Sum Inside Sales Rep
Description: SunIRef:Sales:title Lump Sum Inside Sales Rep SIRVA 61 reviews - Independence, OH 44131 SIRVA 61 reviews Read what people are saying about working here. SIRVA is a leading partner for corporations to (more...)
Company: Sirva
Location: Independence
Posted on: 12/7/2019

Producing Sales Manager
Description: Description br br Responsibilities br br As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we (more...)
Company: Citizens Bank
Location: Fairlawn
Posted on: 12/7/2019

State Farm Insurance Agent
Description: STATE FARM-- AGENT OPPORTUNITY br br Contact a Recruiter br br
Company: State Farm
Location: Twinsburg
Posted on: 12/7/2019

Outside Sales - Route Sales - Established Route + Training
Description: Build a Great Career and a Quality Life with Mac Tools. br br Sales job title: Outside Sales - Route Sales - Established Route Training br br Feel the freedom and independence of working on (more...)
Company: Mac Tools
Location: Oberlin
Posted on: 12/7/2019

Outside Sales - Route Sales - Established Route + Training
Description: Build a Great Career and a Quality Life with Mac Tools. br br Sales job title: Outside Sales - Route Sales - Established Route Training br br Feel the freedom and independence of working on (more...)
Company: Mac Tools
Location: Richfield
Posted on: 12/7/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Erie RSS job feeds