Customer Service Representative

Company: DialAmerica
Location: Erie
Posted on: December 1, 2019

Job Description:

Job Description

Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success.

At DialAmerica we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning.

As a Customer Service Representative, you will provide excellent customer service and support to our client's customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy.

While working at DialAmerica, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.

Communication and presentation
Listening, critical thinking and problem solving
Adaptability and team building
Decision making
Goal setting and time management
Confidence and relevant work experience

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team.

Job Responsibilities

Specific duties for this role include:

Answering customer requests or inquiries concerning services, products, billing, etc.
Delivering superior service identifying and resolving customer; issues using problem-solving skills
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients' products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in a computer system

Benefits

Here's just some of what we have to offer:

Competitive compensation - base salary + incentives
Set schedule
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting

Job Requirements

Requirements for this CSR role include the below:

Willingness to learn and a passion for helping people
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Experience working in a Customer Service related field or call center environment, a plus
Background and/or drug test may be required

Keywords: DialAmerica, Erie , Customer Service Representative, Sales , Erie, Pennsylvania