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Customer Service Representative

Company: DialAmerica
Location: Erie
Posted on: March 17, 2019

Job Description:

Customer Service Representative Job Description Are you looking for something more than a job? At DialAmerica, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. At DialAmerica we look for individuals with maturity, diversity and experience. Our Agents come to us with a foundation of life experiences and knowledge that may include work-related activities, family responsibilities as well as academic achievement. Those experiences and knowledge are valued assets that we recognize and respect. Our Agents are treated as equals in experience, knowledge and are encouraged to actively participate from the beginning. As a Customer Service Representative, you will provide excellent customer service and support to our client s customers. You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy. While working at DialAmerica, you'll be able to refine the skills you already have and add some new ones that you can apply to your future growth with us and any career you may pursue in the future.Communication and presentationListening, critical thinking and problem solvingAdaptability and team buildingDecision makingGoal setting and time managementConfidence and relevant work experience If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team. Job Responsibilities Specific duties for this role include:Answering customer requests or inquiries concerning services, products, billing, etc.Delivering superior service identifying and resolving customer; issues using problem-solving skillsBuilding a positive rapport across a variety of personality typesContinually maintaining a working knowledge of our clients' products, services and promotionsPutting the customer first and remaining polite and professional at all timesDocumenting all customer information, communications and sales in a computer system Benefits Here s just some of what we have to offer:Competitive compensation - base salary + incentives Set schedule Weekly pay with direct depositHealthcare coverage and 401K Paid on-the-job trainingSupportive and motivating staff to help you succeedRapid opportunities for advancement Professional and upbeat office setting Job Requirements Requirements for this CSR role include the below:Willingness to learn and a passion for helping peopleStrong attention to detail, dependability, and follow throughWorking knowledge of Windows-based softwareFlexibility to adapt to changes in a growing organizationSelf-motivated, positive attitude, and a love for hard workExperience working in a Customer Service related field or call center environment, a plusHigh school diploma or GEDBackground and/or drug test may be required Come for a job, INVENT your career! Apply now! ABOUT DIALAMERICA: Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 19 call centers located throughout the United States. WE ARE AN EQUAL OPPORTUNITY EMPLOYERWe consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.Associated topics: call center specialist, csr, customer care, customer care representative, platform support, product support, rep, support, system support, telephone service representative

Keywords: DialAmerica, Erie , Customer Service Representative, Sales , Erie, Pennsylvania

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