Emergency Department Patient Services Representative

Company: University of Pittsburgh Medical Center
Location: Erie
Posted on: May 18, 2023

Job Description:

UPMC Corporate Services is hiring casual Patient Services Representatives to support patient registration in the Emergency Department located at UPMC Hamot.For a schedule, we are looking individuals with a flexible schedule and the ability to work a variety of shifts(days, evenings, overnights) and days Based on your availability your schedule will be created. We do require at least a minimum of 10 hours of availability per week.We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experience during a patient's visit to a UPMC Hospital.Responsibilities:Your typical day will be working with patients and family members as they come into the Emergency Department. You will be one of the first UPMC team members they interact with to get checked in. As part of that process you will:* Confirm insurance eligibility, be accountable for third-party reimbursement and coordination of benefits to support a seamless billing process.* Counsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.* Properly identify patients to start clinical record (utilizing biometrics if applicable)* Be the facilitator of financial gatekeeping with clinical partners.* Be accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.* Obtain or update necessary demographic and insurance-related information.* Work independently to perform a timely patient interview and registration for services at the bedside.* Generate and complete all applicable forms and necessary communications. Obtain applicable signatures for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.* Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.* Be accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. Central Resource for all ADT registration and problem resolution during evenings, weekends, and holidays.Why Join UPMC?We don't just take care of patients - we take care of our team, too. And we have the data to prove it. In addition to the benefits you'd expect from an industry leader you can expect:* AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers. And 2020 Corporate Equality Index.* A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.* Competitive pay* Tuition reimbursement* Opportunities to grow in your career at UPMC* Completion of High School graduate or equivalent.Licensure, Certifications, and Clearances: (to be acquired after offer acceptance and before start date - we will provide instructions on how to obtain):* Act 34UPMC is an Equal Opportunity Employer/Disability/VeteranAt UPMC, we strive to ensure that diversity, inclusion, dignity, respect, and cultural awareness is at the core of everything we do. By fostering an environment where every member of our team has a voice, regardless of race, ethnicity, gender identity, sexual orientation, faith, age, or culture, we aim to emphasize a simple point: who you are is important, and who you are has a place at UPMC.COVID-19 Vaccination InformationIndividuals hired into this role must comply with UPMC's COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.

Keywords: University of Pittsburgh Medical Center, Erie , Emergency Department Patient Services Representative, Sales , Erie, Pennsylvania