Sales Department Administrator
Company: The Electric Materials Company
Location: North East
Posted on: June 24, 2022
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Job Description:
SUMMARY: The sales department administrator is responsible for
supporting the sales team and engaging with customers on behalf of
the company, addressing customer needs, and ensuring they provide a
positive experience. To perform this role, you need to possess
high-level customer service skills. This skill set includes
qualities like active listening, empathy, problem-solving, and
communication. The ability to understand and convey technical
information regarding Electric Materials products and services is
necessary for concise communication with both customers and other
departments within the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES : Manage large amounts of
incoming calls and emails; Enter and process customer purchase
orders (and any subsequent changes) accurately and efficiently;
Provide accurate order acknowledgements; Process customer
estimates; Identify and assess customers' needs to achieve
satisfaction; Work closely with production planning and
manufacturing to confirm, convey and monitor delivery dates and
changes to customer deliveries; Handle customer complaints, provide
appropriate solutions and alternatives within the time limits,
follow up to ensure resolution; Keep records of customer
interactions, process customer accounts and file documents; Build
sustainable relationships and trust with customer accounts through
open and interactive communication; Provide accurate, valid and
complete information by using the right methods/tools.
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. Minimum
5 years of administrative experience in a manufacturing environment
(preferred); Associate degree (Business or related field), is
preferred; Highly proficient in Microsoft Office, particularly
Excel, Power Point and Word; Well-developed communication skills
(verbal and written); Detailed oriented and very comfortable
performing and reviewing data analysis;
Strong communication skills, able to multi-task, and desire to work
in a fast paced and team-oriented environment.
The requirements listed above are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
MATHEMATICAL and/or COMPUTER SKILLS: Ability to use Microsoft Word,
Excel, Outlook, PowerPoint; database management; calendar
management; accurate data entry; proficient with photocopiers and
scanners; experience with and ability to learn ERP software.
OTHER SKILLS AND ABILITIES: Good working knowledge of computers and
related software as job entails are required. Data entry and
retrieval of such information on a regular basis. A successful
candidate should also be able to work with a sense of urgency, when
required, and have a strong desire for learning the principles of
the business.
PI182380472
Keywords: The Electric Materials Company, Erie , Sales Department Administrator, Sales , North East, Pennsylvania
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