Sales Department Administrator
Company: The Electric Materials Company
Location: North East
Posted on: June 24, 2022
|
|
Job Description:
SUMMARY: The sales department administrator is responsible for
supporting the sales team and engaging with customers on behalf of
the company, addressing customer needs, and ensuring they provide a
positive experience. To perform this role, you need to possess
high-level customer service skills. This skill set includes
qualities like active listening, empathy, problem-solving, and
communication. The ability to understand and convey technical
information regarding Electric Materials products and services is
necessary for concise communication with both customers and other
departments within the company. ESSENTIAL DUTIES AND
RESPONSIBILITIES: Manage large amounts of incoming calls and
emails; Enter and process customer purchase orders (and any
subsequent changes) accurately and efficiently; Provide accurate
order acknowledgements; Process customer estimates; Identify and
assess customers' needs to achieve satisfaction; Work closely with
production planning and manufacturing to confirm, convey and
monitor delivery dates and changes to customer deliveries; Handle
customer complaints, provide appropriate solutions and alternatives
within the time limits, follow up to ensure resolution; Keep
records of customer interactions, process customer accounts and
file documents; Build sustainable relationships and trust with
customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right
methods/tools. QUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. Minimum 5 years of administrative experience in a
manufacturing environment (preferred); Associate degree (Business
or related field), is preferred; Highly proficient in Microsoft
Office, particularly Excel, Power Point and Word; Well-developed
communication skills (verbal and written); Detailed oriented and
very comfortable performing and reviewing data analysis; Strong
communication skills, able to multi-task, and desire to work in a
fast paced and team-oriented environment. The requirements listed
above are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
MATHEMATICAL and/or COMPUTER SKILLS: Ability to use Microsoft Word,
Excel, Outlook, PowerPoint; database management; calendar
management; accurate data entry; proficient with photocopiers and
scanners; experience with and ability to learn ERP software. OTHER
SKILLS AND ABILITIES: Good working knowledge of computers and
related software as job entails are required. Data entry and
retrieval of such information on a regular basis. A successful
candidate should also be able to work with a sense of urgency, when
required, and have a strong desire for learning the principles of
the business. PI182384504
Keywords: The Electric Materials Company, Erie , Sales Department Administrator, Sales , North East, Pennsylvania
Click
here to apply!
|