Front Desk Agent 1st & 2nd shift full time

Company: Holiday Inn Express & Suites
Location: North East
Posted on: May 17, 2022

Job Description:

Job Description Efficiently, courteously, and expediently handle check in, check out, and bid farewell for all hotel guests ensuring their comfort and satisfaction adhering to the hotel standard required. Efficiently and courteously provide cashiering related service. Graciously provide information and maintain excellent relations at all times. Essential Functions: Welcome guest upon arrival and check-in according to established standards and procedures. Handle all keys, mail, telephone, messages, and other items for guests as requested. Provide information and to assist all guests Take reservations as customer call in inquiries Assign room and prepare keys for all arriving guests and groups. Maintain excellent guest relations with in house guests at all times. Post all charges without delay and update the folios. Balance credit cards, charges, and cash pre & post shift. Be familiar with all room types, and rates in the hotel and upsell. Handle guest complaints promptly, escalate if needed. Know guest room security, emergency, and fire procedures. Be familiar with hotel facilities as well as major city attractions and provide guests with information when requested. Experience: Customer Service: 1 year (Required) Hospitality: 1 year (Preferred) Education: High school/ (Required) Job Type: Full-time (8 Hrs for 5 Days) 40 Hrs Week & Part Time 24 to 32 Hrs Salary: $11.00 to $13.00 /hour Time : 8.00 am to 4.00 pm & 4.00 pm to 12.00 (8 Hrs.) Holiday Inn Express & Suites 6310 Old Station Road North East, PA 16428 Communication method(s) used: Email Phone In person Typical end time: 4PM & Mid Night Typical start time: 8AM & 4PM This Job Is: A job for which military experienced candidates are encouraged to apply A ---Fair Chance--- job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to apply Work Remotely No This Job Is Ideal for Someone Who Is: Dependable more reliable than spontaneous People-oriented enjoys interacting with people and working on group projects Adaptable/flexible enjoys doing work that requires frequent shifts in direction Detail-oriented would rather focus on the details of work than the bigger picture Achievement-oriented enjoys taking on challenges, even if they might fail Autonomous/Independent enjoys working with little direction Innovative prefers working in unconventional ways or on tasks that require creativity High stress tolerance thrives in a high-pressure environment

Keywords: Holiday Inn Express & Suites, Erie , Front Desk Agent 1st & 2nd shift full time, Sales , North East, Pennsylvania