Front Desk Agent 1st & 2nd shift full time
Company: Holiday Inn Express & Suites
Location: North East
Posted on: May 17, 2022
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Job Description:
Job Description Efficiently, courteously, and expediently handle
check in, check out, and bid farewell for all hotel guests ensuring
their comfort and satisfaction adhering to the hotel standard
required. Efficiently and courteously provide cashiering related
service. Graciously provide information and maintain excellent
relations at all times. Essential Functions: Welcome guest upon
arrival and check-in according to established standards and
procedures. Handle all keys, mail, telephone, messages, and other
items for guests as requested. Provide information and to assist
all guests Take reservations as customer call in inquiries Assign
room and prepare keys for all arriving guests and groups. Maintain
excellent guest relations with in house guests at all times. Post
all charges without delay and update the folios. Balance credit
cards, charges, and cash pre & post shift. Be familiar with all
room types, and rates in the hotel and upsell. Handle guest
complaints promptly, escalate if needed. Know guest room security,
emergency, and fire procedures. Be familiar with hotel facilities
as well as major city attractions and provide guests with
information when requested. Experience: Customer Service: 1 year
(Required) Hospitality: 1 year (Preferred) Education: High school/
(Required) Job Type: Full-time (8 Hrs for 5 Days) 40 Hrs Week &
Part Time 24 to 32 Hrs Salary: $11.00 to $13.00 /hour Time : 8.00
am to 4.00 pm & 4.00 pm to 12.00 (8 Hrs.) Holiday Inn Express &
Suites 6310 Old Station Road North East, PA 16428 Communication
method(s) used: Email Phone In person Typical end time: 4PM & Mid
Night Typical start time: 8AM & 4PM This Job Is: A job for which
military experienced candidates are encouraged to apply A ---Fair
Chance--- job (you or the employer follow Fair Chance hiring
practices when performing background checks) A good fit for
applicants with gaps in their resume, or who have been out of the
workforce for the past 6 months or more A good job for someone just
entering the workforce or returning to the workforce with limited
experience and education A job for which all ages, including older
job seekers, are encouraged to apply Work Remotely No This Job Is
Ideal for Someone Who Is: Dependable more reliable than spontaneous
People-oriented enjoys interacting with people and working on group
projects Adaptable/flexible enjoys doing work that requires
frequent shifts in direction Detail-oriented would rather focus on
the details of work than the bigger picture Achievement-oriented
enjoys taking on challenges, even if they might fail
Autonomous/Independent enjoys working with little direction
Innovative prefers working in unconventional ways or on tasks that
require creativity High stress tolerance thrives in a high-pressure
environment
Keywords: Holiday Inn Express & Suites, Erie , Front Desk Agent 1st & 2nd shift full time, Sales , North East, Pennsylvania
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