Front Desk Agent
Company: Pittsburgh Marriott North
Location: Cranberry
Posted on: May 17, 2022
Job Description:
Overview **Sign on bonus available after 90 day of empoyment**
Are you looking to begin your career in hospitality or looking to
get back into the industry? This is a great place to start! As
Front Desk Agent you will be the voice and face of the hotel! You
will greet and register guests, provide prompt and courteous
service, and close out guest accounts upon completion of stay to
meet Pyramid Hotel Groups' high standards of quality. Weeknight and
weekend shifts available! This position is primarily 3pm-11pm.
Benefits available for full time employees after 90 days of
employment! Benefits include medical, dental, vision, 401k, life
insurance, short term disability and supplemental insurance. The
Front Desk Agent will:
- Greet customers immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to
understand requests, respond with appropriate action and provide
accurate information such as outlet hours and local
attractions.
- Complete the registration process by inputting and retrieving
information with routine difficulty from a computer system,
confirming pertinent information including number of guests and
room rate. Promote Hotel's marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Requires continual standing and movement throughout front
office area.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, travelers
checks, and other forms of payment. Perform accurate, moderately
complex arithmetic functions using a calculator. Post charges to
guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy
hotel activity, and resolve complications such as location changes
or credit issues.
- Field guest complaints, conducting through research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc. Take
ownership of guests challenges and follow through to ensure guest
satisfaction. Remain calm and alert especially during emergency
situations and heavy hotel activity. Plan and implement detailed
steps by using experienced judgement and discretion. SPECIFIC JOB
KNOWLEDGE, SKILL AND ABILITY The individual must possess the
following knowledge, skills and abilities and be able to explain
and demonstrate that he or she can perform the essential functions
of the job, with or without reasonable accommodation, using some
other combination of skills and abilities.
- Basic mathematical skills and considerable skill in the use of
a calculator to prepare moderately complex mathematical
calculations without error.
- Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger, collect accurate information and
resolve conflicts.
- Ability to stand and move throughout front office and
continuously perform essential job functions.
- Ability to read, listen and communicate effectively in English,
both verbally and in writing.
- Ability to access and accurately input information using a
moderately complex computer system.
- Hearing and visual ability to observe and detect signs of
emergency situations. Responsibilities Education:
- High school diploma preferred. Experience:
- No prior experience required. Prior hospitality experience
preferred.
PI
Keywords: Pittsburgh Marriott North, Erie , Front Desk Agent, Sales , Cranberry, Pennsylvania
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