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Remote Retail Customer Service Representative

Company: VirtualVocations
Location: Erie
Posted on: January 15, 2022

Job Description:

A retailer that offers a variety of consumer products through television programming and e-commerce websites has a current position open for a Remote Retail Customer Service Representative .

Core Responsibilities of this position include:
Assisting customers with questions while personalizing the experience for each caller
Confirming refunds, taking payments, placing orders, analyzing account data, etc
Handling a high volume of customer inquires
Skills and Requirements Include:

Problem solves and de-escalates unique situations while sustaining a high-paced call volume stems and screens
Learns and works in a virtual environment with a set schedule and structured day
Effectively communicates with a variety of customer styles, peers, and leaders
Multitasks with ease and navigates multiple systems and screens while assisting customers
Can sit for long periods of time

Keywords: VirtualVocations, Erie , Remote Retail Customer Service Representative, Sales , Erie, Pennsylvania

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