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Customer Service Representative

Company: Channellock Inc
Location: Meadville
Posted on: November 22, 2021

Job Description:

Channellock, Inc., an award-winning and leading manufacturer in pliers, is seeking an individual to add their knowledge and skills to our Customer Service team as a Customer Service Representative. Join our team of over 350 associates in making pliers that are sold and used worldwide. Not only are we renowned for our product quality and blue handles but also for our work ethic and dedication. The Customer Service Representative position is a full-time position with the possibility of overtime and offers the following benefits: health, dental, vision, ADD and STD. Also, a 401k with company match and a companywide Productivity Incentive, paid every 4 weeks. Vacation benefits are also provided in the first year. The individual that fills this position will be responsible for: Review and process purchase orders received daily and determine any needed corrections, answer questions, and expedite requests. Answer and respond to customer and sales representative inquiries, requests, and issues. Communicate with Credit Department regarding orders on credit delay and performance. Review EDI documents including but not limited to purchase orders, outbound ASNs, outbound invoices for errors and correct when necessary. Maintain customer item cross reference tables. Maintain address book entries and set up for all customers and sales representatives, as well as email invoice addresses within E1 Address Book. Act as back up to other team members and support projects assigned. The individual must have the following requirements: Minimum of an Associates Degree with 5 years of business experience. Independent, self-starter with a service-oriented personality and excellent phone skills. Proficient in Microsoft Office products. Ability to interact with Channellock, Inc. customers and associates. You can also visit Channellock.com/careers to apply. Applications will be accepted until the position is filled. Become a part of our American made story that we have been writing for over the last 135 years.

Keywords: Channellock Inc, Erie , Customer Service Representative, Sales , Meadville, Pennsylvania

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