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Member Services Rep Floater - Lakewood

Company: planetfitness
Location: Lakewood
Posted on: November 18, 2021

Job Description:

b'Position: Member Services Rep - FloaternWe are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply!xc2xa0 As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional xe2x80x9cJudgement Freexe2x80x9d member experience!nSome of your responsibilities will include:nxc2xa0Customer Service/Front Desk Activities:n * Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.n * Answer phones in a friendly manner and assist callers with a variety of questions.n * Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.n * Respond to member questions and concerns in a timely and professional manner.n * Conduct beverage or merchandise purchases on the point to sale system.n * Utilize POS system to assist with new membership cards, change of address and billing or payment questions.nnClub Cleanliness and Maintenance:n * Go above and beyond to keep the front desk area and lobby clean and orderly.n * Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.n * Regular cleaning of all exercise equipment and tanning beds.n * Regular restroom and wet area cleaning and stocking.nnxc2xa0Qualifications & Requirements:n * Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.xc2xa0 Continued employment will be based on satisfactory outcome of the background check.n * Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.n * Prior Customer Service experience preferredn * Must be 18 years of age or older.n * High School diploma/GED equivalent required.n * Upbeat, positive and professional attituden * Punctuality and reliability are a must.n * Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.nnxc2xa0Physical Demands/Requirements:n * Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.n * Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).n * Ability to talk continually in person or on the phone during shift.n * Maintain physical ability to administer CPR in the event of medical emergency.n * Ability to see in normal visual range with or without correction.n * Ability to hear in the normal audio range with or without correction.nnWhy you should join Planet Fitness?n * Contribute to changing peoplexe2x80x99s lives every day by helping us create a healthier Planet!n * Work alongside an amazing group of talented, dynamic professionals!nnWant more reasons?n * Medical, Dental, Vision Insurancen * PTO xe2x80x93 Paid Time Offn * Free Black Card Membershipn * 401(K) and Roth Retirement Savings Plansn * Healthcare and Dependent Care Flexible Spending Accountsn * STD, LTD, Term Life Insurance and other benefitsnnNote:xc2xa0 We participate in E-Verify for all Utah locations.nE-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfnE-Verify Right to Work Poster:xc2xa0 https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdfnnnnnnJOIN THE CLUB.nnEnhancing peoplexe2x80x99s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. Wexe2x80x99re continuously seeking top talent to join us in cultivating the Judgement Free Zonexc2xae and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, therexe2x80x99s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!nnxc2xa0nnOur member mission says it best:xc2xa0 our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thatxe2x80x99s where you come in. If youxe2x80x99re looking for a place where you can make a difference in a customerxe2x80x99s life, youxe2x80x99ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youxe2x80x99re making a difference on our Planet.nnxc2xa0nnTO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.nnnEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.'

Keywords: planetfitness, Erie , Member Services Rep Floater - Lakewood, Sales , Lakewood, Pennsylvania

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