Field Service Technician IV
Company: Canon Solutions America, Inc.
Location: Independence
Posted on: May 2, 2024
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Job Description:
Field Service Technician IVUS-OH-IndependenceJob ID: 31811Type:
Full-Time# of Openings: 1Category: Field ServiceOH - Independence
(Cleveland)About the Role Solving a problem is your specialty.
Acquiring and retaining the required knowledge to troubleshoot an
issue is your talent. Sound familiar? If you're an operational,
maintenance, and networking whiz who thrives in a dynamic 24/7
environment, we want to get to know you. Canon Solutions America, a
leader in technology, solutions, and services, is searching for a
Field Service Technician IV to provide the highest level of
support-in accordance with Services and Parts Standards- to our
valued customers with extensive product knowledge and technical
expertise of Canon-supported products.Your Impact We're actively
seeking an expert to: Diagnose mechanical, software, network, and
system failures, using established procedures.Service and repair
designated equipment to Canon standards and specifications.Prepare
reports for analysis of product failure trends and service ability
issues with necessary supported documentation, ensuring accurate
information and recordkeeping.Help meet and exceed customer demands
by providing efficient, responsive, and accurate Field/Shop/on-site
maintenance.Diligently maintain all technical information, Field
Service Reports, Expense Reports, and Canon property assigned,
while also providing direction to less senior engineers. Provide
solutions of escalated technical and/or customer service-related
problem areas for any territory requested.Maintain complete working
knowledge and aptitude of multiple product lines at the expert
level. This includes all aspects of troubleshooting and
diagnostics. This level is the final comprehensive tier to include
workflow analysis, customer relations, and, ultimately, customer
satisfaction and retention.About You: The Skills & Expertise You
Bring Please note: this is a customer-facing role, and requires
compliance with customer policies and protocols, which may include
COVID-19 vaccination and other measures relating to COVID-19. We're
looking for a dedicated individual with: Typically requires general
education and/or vocational training plus 4 to 6 years of related
experience.An Associate's degree in electronics or electrical
engineering capacity from an accredited college or technical school
or equivalent experience preferred.Direct experience working as a
field technician.The capacity to meet or exceed minimum performance
standards for productive technical quality and customer
satisfaction for assigned territory.The ability to travel (valid
driver's license and acceptable driving record necessary).Required
to take all necessary steps to obtain security and/or other
clearances required by customers to enter the customers'
premises.Must be able to lift 50 pounds and be active more than 50
percent of the time (walking, standing, stooping/kneeling).Company
Overview About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazines Worlds Most Admired
Companies in 2020. Canon Solutions America offers a competitive
compensation package including, for eligible positions, medical,
dental, vision, 401(k) Savings Plan, discretionary profit sharing,
discretionary success sharing, educational assistance, recognition
programs, vacation, and much more. A more comprehensive list of
what we have to offer is available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSAPosting Tags #LI-RH1
#PM20PI1bd5888710f1-25660-34324397
Keywords: Canon Solutions America, Inc., Erie , Field Service Technician IV, Professions , Independence, Pennsylvania
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