IT Service Desk Analyst

Company: Modis
Location: Erie
Posted on: March 18, 2023

Job Description:

Akkodis is partnering with a Fortune 500 company in Erie, PA, recruiting customer service-oriented candidates to provide technical support in their state-of-the-art call center. Technical support will include troubleshooting hardware, OEM software, and proprietary client software. Pay Rate: $17 per hour The IT Service / Help Desk Analyst requires candidates to have a high level of customer service and a tech savvy nature, as well as the ability to communicate proficiently over the phone. Candidates with prior call center or help desk experience are preferred but various types of customer service or technical support related experience will be considered for these opportunities. Qualifications

• Associate's or Bachelor's degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered.
• Two years' customer service experience required.
• Exceptional verbal and written communications skills required.
• Tech savvy with the ability to learn new software and systems.
• Must be able to work hybrid schedule in Erie, PA This is a great opportunity with a large Insurance Organization in Erie, PA! If you are interested in this IT Service / Help Desk job then please click APPLY NOW. For other opportunities available at Akkodis go to . Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Modis, Erie , IT Service Desk Analyst, Professions , Erie, Pennsylvania