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IT Business Analyst - ITSM

Company: Modis
Location: Erie
Posted on: January 18, 2020

Job Description:

Modis is partnering with a Fortune 500 company in Erie, PA, recruiting qualified candidates for an IT Business Analyst opportunity. You must have analysis experience and ITSM knowledge to be considered for this position. In this role, you will be responsible for gathering requirements, process review, analysis and implementation.IT Process Analyst job responsibilities include: Gather requirements, review process flow and process adherence concerns Schedule meetings with end users to discuss process and adherence Documentation and analysis surrounding each instance Coordinate with Process Engineer to review and prioritize initiatives Create and maintain reports; distribute reports as required Communicate process-related information with relevant stakeholders Act as SME to identify process integration and automation opportunities Responsible for KPI's to support reporting metrics QUALIFICATIONS: Bachelor's degree in Business, MIS or related field preferred Three years' Business analysis experience Advanced skills with MS Excel Strong documentation skills Strong verbal and written communication skills PaaS and ServiceNow experience highly preferred Process improvement experience preferred Knowledge of ITIL and ITSM highly preferred This is a great opportunity with a large Insurance Organization in Erie, PA. If you are interested, please click apply now!Equal Opportunity Employer Minorities/Women/Veterans/Disabled - provided by Dice

Keywords: Modis, Erie , IT Business Analyst - ITSM, Professions , Erie, Pennsylvania

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