ErieRecruiter Since 2001
the smart solution for Erie jobs

Multi Unit Restaurant Customer Experience Leader, Patina Restaurant Group

Company: Delaware North
Location: Tonawanda
Posted on: November 17, 2019

Job Description:

Our Exciting Work EnvironmentThis position will be based out of Delaware North's new global headquarters, a state-of-the-art, 12-story, mixed-use building in downtown Buffalo, N.Y. The headquarters facility, reflective of our values, integrates the latest advances in environmental, energy conservation and office design.------The OpportunityThe OpportunityGuestPath, designed and developed exclusively for Delaware North, is a customer experience management platform that drives exemplary customer experiences throughout our operations in a data driven manner focusing on customer experience practices and programs. It is a company-wide infrastructure that embodies Delaware North's commitment and passion for providing the utmost hospitality. We are seeking a Restaurant Customer Experience Leader to join our team and partner with leadership to implement GuestPath across our Patina Restaurant Group operating units in New York City, Orlando, and Los Angeles. This is a great opportunity for a person skilled in change management, quality improvement, and customer experience (CX). To ensure we hire the right person for this important role, the successful candidate will have the opportunity to work remotely or at our corporate headquarters in Buffalo, NY. ResponsibilitiesAs a Restaurant Customer Experience Leader you will serve as performance improvement leader, advising and influencing the actions, initiatives, and efforts of their assigned portfolio of upscale restaurants and catering venues.-- This is accomplished through the following:

  • Partnering with subsidiary and operating unit leadership, in this new position you will roll out and implement our customer experience (CX) processes, programs and best practices (GuestPath) across our Patina Restaurant Group's operating units located in three hubs: New York City, Orlando, and Los Angeles including our operations inside Disneyland and Disney World.
  • Implementing brand standards, providing service delivery and leadership training, implementing our quality assurance and voice of the customer programs, educating leadership on associate engagement principles with a primary focus on the continuous improvement of the guest experience.--
  • Setting the stage for great service outcomes through education, advisement and implementation of the programs, practices, and processes of GuestPath.
  • Utilizing data from guest feedback, quality assurance, social media, P&L, etc. to identify opportunities for and drive CX improvement.
  • Developing and delivering unit and subsidiary level presentations and reports to communicate with leadership and unit-based associates on all aspects of GuestPath, including standards and compliance, analytics, tools, and processes.
  • Cultivate a service culture in Patina Restaurant Group by educating teams on GuestPath, monitoring progress and holding teams accountable, onboarding units into the program, and providing high levels of support to underperforming units.
  • Administrative duties including coordinating, scheduling and expense management for business travel, and supporting the administration of GuestPath systems including Salesforce, VOC, and QA.Requirements
    • Our ideal candidate has 2 - 5 years' experience in an upscale restaurant, multi-unit environment with a focus on performance improvement, quality assurance, customer experience or similar leadership role.
    • Additional experience in leading change management, quality improvement, and customer experience (CX) in an upscale restaurant environment is highly desirable. Restaurant operational management experience is also a plus. A high level of enthusiasm and a passion for great customer experiences are keys to success.
    • Ability to be self-motivated, detail-minded with strong deductive reasoning and verbal skills.
      • Highly ethical.
      • Working knowledge of MS Office (Excel, Power Point and Access).
      • Can work from home office or at our corporate headquarters in Buffalo, NY.
      • Ability to travel up to 60-70%.
      • Adept and productive at working while traveling.------Who We AreTake your career beyond the ordinary-to the extraordinary.At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality, at .All applicants will be subject to a pre-employment background check and may be subject to a--pre-employment--drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.-- Delaware North is an equal opportunity employer.#LI-RT1--

Keywords: Delaware North, Erie , Multi Unit Restaurant Customer Experience Leader, Patina Restaurant Group, Other , Tonawanda, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

CDLA Company Drivers - Winchester TN
Description: Seeking Class A CDL Company Drivers out of Winchester, TN br / br / Class A CDL Drivers are needed to join a family-owned, specialized transportation carrier out of Winchester, TN. Founded 42 years (more...)
Location: Youngstown
Posted on: 12/14/2019

Turn Supervisor in Coating Mil
Description: Turn Supervisor in Coating Mill . The Turn Supervisor of the mills manages the daily operation of the mills. This includes safety, personnel issues, production and quality. The ideal candidate will possess (more...)
Company: HB Consultants LLC
Location: Youngstown
Posted on: 12/14/2019

CDL A Truck Driver
Description: Call Smith Today at 855 396-7493 br br br CDL A Truck Driver br br ul li Home Time: EVERY WEEKEND br li .45 CPM Loaded and Empty br
Company: Smith Transport, Inc.
Location: Niagara Falls
Posted on: 12/14/2019

Transcriber for Law Enforcement Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Niagara Falls
Posted on: 12/14/2019

Description: Overview:Are you ready to focus on doing what you love in a place that helps you feel and deliver your best Massage Envy is the leader in accessible massage and skin care. As a massage therapist at our (more...)
Company: Massage Envy
Location: Niagara Falls
Posted on: 12/14/2019

Class A CDL - Regional Truck Driver
Description: Get home weekly and drive within 750 miles of your park location as a Regional Van Truckload driver on this new configuration. Haul 95 no-touch freight in this CDL driving job, most of it drop-and-hook, (more...)
Company: Schneider National
Location: Youngstown
Posted on: 12/14/2019

CDL A openings available to tanker drivers
Description: br br CDL A openings available to tanker drivers Home weekends Earning potential of 1400 weekly QLF Transportation is seeking qualified CDL Class A Drivers to haul tanker freight Tired of OTR (more...)
Company: QLF Transportation
Location: Youngstown
Posted on: 12/14/2019

Travel Operating Room Nurse (OR RN), New Hampshire
Description: Travel Operating Room Nurse OR RN New Hampshire Location: New Hampshire Start Date: 12/11/2019 Shift Details: 8H Days 7:00 AM-3:00 PM 40 hours
Company: Triage Staffing
Location: Youngstown
Posted on: 12/14/2019

Experienced TIG Welder
Description: Adecco is aiding in the recruitment for an Experienced TIG Welder in Niagara Falls, NY. This is a long-term temp to hire opportunity. As a Welder, you will be responsible
Location: Niagara Falls
Posted on: 12/14/2019

LD - Lead Data Collector (NY - Niagara Falls)
Description: LD - Lead Data Collector NY - Niagara Falls Description- Lead Data Collector Do you enjoy shopping at large retail stores Do you appreciate competitive prices and watch for sales on your favorite items (more...)
Company: RetailData, LLC
Location: Niagara Falls
Posted on: 12/14/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Erie RSS job feeds