ErieRecruiter Since 2001
the smart solution for Erie jobs

Work at Home Bilingual Customer Retention Expert (English/Spanish)

Company: Mommy Jobs Online
Location: Tonawanda
Posted on: June 13, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Erie , Work at Home Bilingual Customer Retention Expert (English/Spanish), Other , Tonawanda, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Remodeling Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Youngstown
Posted on: 06/26/2019

Get New Carpenter Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Niagara Falls
Posted on: 06/26/2019

Registered Nurse (RN) - 13 wk Ohio contract
Description: Cross Country Nurses has your next Travel Nurse contract waiting for you in Ohio.Great positions are available for experienced ER, ICU, L D, PEDS, OR, TELE and MED/SURG
Company: Cross Country Nurses
Location: Youngstown
Posted on: 06/26/2019


CDL-A Regional Truck Driver-COB Columbus
Description: Regional drivers at Averitt carry freight across 25 states primarily in Southern, Southwest and Midwest lanes with occasional runs to the Northeast, but you never have to sacrifice your right to home (more...)
Company: Averitt Express
Location: Youngstown
Posted on: 06/26/2019

Work at Home Benefit Consultants (Will Train)
Description: National's largest provider of discount healthcare programs is looking for Benefit Consultants.
Company: JMS Benefits
Location: Erie
Posted on: 06/26/2019

Personal Banker InStore
Description: Description br You might be asking yourself, What exactly is an InStore Personal Banker We partner with top regional grocery store chains throughout our footprint to place bank branches right inside (more...)
Company: Citizens Bank
Location: Erie
Posted on: 06/26/2019

Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Youngstown
Posted on: 06/26/2019

Real Estate Associate -- Entry-Level
Description: Job Description A Real Estate Associate plays an essential role in a real estate transaction. In this role, you will advocate for your clients by understanding their preferences, representing them when (more...)
Company: Berkshire Hathaway HomeServices Northwood Realty S
Location: Youngstown
Posted on: 06/26/2019

Import Coordinator
Description: COMPANY: FedEx Logistics br JOB TITLE: Import Coordinator br JOB REQUISITION NUMBER: RC36543 br TIME TYPE: Full Time br JOB TYPE: Regular br PRIMARY JOB POSTING LOCATION: br 170 Cooper Avenue (more...)
Company: FedEx Logistics, Inc.
Location: Tonawanda
Posted on: 06/26/2019

Bid On Local Handyman Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Youngstown
Posted on: 06/26/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Erie RSS job feeds