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Call Center Supervisor

Company: DialAmerica
Location: Erie
Posted on: April 15, 2019

Job Description:

Call Center Supervisor
in Erie, PA



Job Description

If you're ready to build a successful and rewarding career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking Call Center Supervisors to lead a team of Call Center Agents. You will develop, coach and manage a team of talented Agents to exceed client and company goals.

If you are looking for an exciting opportunity where you can grow your career, and if you meet our qualifications, we definitely want to talk with you. Contact us today!


Job Responsibilities

As a Call Center Supervisor, you'll be responsible for valuing and inspiring a team of Agents through effective and consistent leadership, relationship building, reward and recognition


Specific duties for this position include but are not limited to:

Develop and execute coaching plans based on employee need and as directed by upper management
Train, develop, and motivate your agents to exceed set performance goals
Ensure your team is meeting all Corporate, Contact Center and client expectations in all areas of performance, quality and compliance
Create and maintain a motivating and positive working environment
Utilize monitoring systems to effectively evaluate and impact performance


Benefits

Here's just some of what we have to offer:

Competitive Pay
Medical, Dental, and Life Insurance
401K
Paid Vacation Days
Corporate Education Reimbursement



Job Requirements

Bachelors Degree or 4+ years of management experience preferred
Energy and enthusiasm!
Excellent written and verbal communications skills
Dynamic personality with a focus on customer service and motivational skills
Superior organization/time management skills
Flexible scheduling to cover morning, evening, and weekend shift requirements




At DialAmerica, YOU are the Difference!
Apply now!


WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.








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Keywords: DialAmerica, Erie , Call Center Supervisor, Other , Erie, Pennsylvania

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