Account Support Representative - Titles

Company: ACV Auctions
Location: Buffalo
Posted on: May 9, 2025

Job Description:

We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer*:
--- Multiple medical plans including a high deductible, low cost health plan
--- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
--- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
--- Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
--- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
--- Retirement planning through the Company's 401(k)
*Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV's 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.
The Account Support Representative - Titles ensures titles customer and dealership experience satisfaction for the Titles team. This role is responsible for growing and sustaining customer and dealership relationships, utilizing problem-solving, follow-up, and customer service skills. The Account Support Representative - Titles is a problem solver, working to resolve title-related problems, exploring avenues of resolution, and partnering with internal teams to enhance the customer experience. This role performs duties under established policies and procedures and requires limited supervision to strengthen titles customer experience and resolve day-to-day issues.
Actively and consistently support all efforts to simplify and enhance the customer experience.
--- Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution. Provide resolution to day-to-day customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience.
--- Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools.
--- Utilize tools and technology, including Salesforce and Tableau, to navigate customer inquiries and issues. Leverage existing systems to support the customer relationship and experience.
--- Work cross-functionally with internal teams to support and nurture customer relationships, understanding resources available within the organization to enhance customer experience.
--- Manage and maintain a workload through established KPIs, dashboards, and physical documents.
--- Ensure proper validation and verification on all titles-related work, as risk assessment and quality assurance is imperative to this role.
--- 1 year relevant administrative or titles-related experience.
--- Ability to read, write, speak and understand English.
--- Titles/automotive experience preferred
--- 00 per hour. No immigration or work visa sponsorship will be provided for this position.
#ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.

Keywords: ACV Auctions, Erie , Account Support Representative - Titles, Other , Buffalo, Pennsylvania