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Commercial Lines CSR

Company: Black Insurance Group
Location: Erie
Posted on: March 19, 2023

Job Description:

Commercial Lines CSRPosition Status: Full-Time / Non-ExemptCompensation: $18-$19/hourPosition SummaryThe Commercial Lines Agent CSR is responsible for ongoing management of clients in their book of business, retention of new and renewal clients and maintaining a close working relationship with the producer to assemble, market and place coverage for new clients. The Commercial Lines Agent CSR will provide superior customer service according to agency standards. -Essential Duties and Responsibilities

Maintains orderly electronic files and in formation, following agency standards. Processes incoming mail request and responds promptly and appropriately.Verifies accuracy of all direct bill cancellation notices and takes appropriate action.Pre-qualifies and analyzes prospects' Commercial Lines coverage needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.Handles direct billed "walk-in" payments. Verifies coverage status processes as appropriate. Provides receipt or directs receptionist to handle. Reviews current client coverages at each service contract and recommends changes in coverage and in markets, as needed to ensure high quality coverage.Actively seeks referrals from current client base as well as develops marketing strategies towards Life Benefits and Commercial Lines department for solicitation of new business.Prepares summaries of insurance, schedules, and proposals generates and produces correspondence to satisfy client service requests or to provide automated information. Implements agency credit and collection policy regarding agency-billed Commercial Lines clients. Assists clients in submitting first reports of claims, obtain adjusters or visits from agency staff, facilitates prompt response from company staff, and follows up on claims status to keep insureds informed and to work toward settlement of claims. Surveys insureds' loss exposures and recommends coverage at every service opportunity. Knowledge, Skills, and Abilities
College education or equivalent Insurance experience.Property and Casualty (P&C) Agent's license Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately. Advanced Microsoft Office skills and fluency with other relevant online tools.Ability to understand written and oral communication and interpret abstract information. Full Knowledge of insurance products and usages.Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain and underwrite assigned client and prospect lists. Full knowledge of insurance markets and reference to markets. Ability to utilize computer programs and understand functionality. Ability to perform 70% sedentary work, exerting up to 10 pounds of force occasionally, and exert negligible force frequently or constantly to move objects, including the body. May be asked to exert up to 20 pounds of force periodically, as needed. Field of vision must be adequate to observe up and down or right and left while eyes are fixed on a given point. Ability to process written and other materials visually. Physical efforts required include fingering, repetitive small motor activity, grasping, verbally communication details and important information to others quickly and accurately, stooping, reaching, standing, lifting lift objects under ten pounds frequently, and climbing occasionally. Requires ability to receive detailed information through oral communication, perceiving the nature of sounds with no less than a 40 dB loss at 500 Hz, 1000 Hz, and 2000 Hz without correction. Special Requirements - A pre-employment drug test is required for this position. - Random drug testing may be instituted. - - Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.Note: Black Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Erie Management Group, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Powered by JazzHR

Keywords: Black Insurance Group, Erie , Commercial Lines CSR, Other , Erie, Pennsylvania

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