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Complaint Resolution Unit Specialist

Company: BSI Financial Services
Location: Titusville
Posted on: May 15, 2022

Job Description:

Job DescriptionJoin BSI Financial Services as a Complaint Resolution Unit Specialist. The Complaint Resolution Specialist is responsible for reviewing borrowers and third-party inquiries and complaints, researching facts surrounding those inquiries, and carefully drafting a response to the inquiries within the required time frames. Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., and may require overtime.What Will You Do:

  • Review incoming letters, complaints, and qualified written requests.
  • Review account details and investigate complaints and inquiries for specific issues raised in the complaints; Gather needed information to respond to the complaint.
  • Draft and revise complaint response to the borrower or third party ensuring that the issues are answered completely and effectively with proper use of spelling and grammar.
  • Upon approval and clearance to send response out, scan document to PC, document the complaint tracker & companywide database and archive; mail/fax/overnight response to the borrower, third party, or regulator, as necessary.
  • Communicates with Borrowers, Clients, and various other departments within BSI to coordinate resolution of specific business line complaints.
  • Identifies high-level complaints or incidents that may have a significant impact on the company.
  • Notifies management in a timely manner when high-level complaints are identified.
  • Responsible for meeting legal requirements and following internal policies.WHAT WE'RE LOOKING FOR:
    • Customer service experience, preferred
    • Proficient with Word/Excel/Internet; Knowledge of PC hardware/software operation required. for complaint research, documentation, and archives.
    • Knowledge of Fiserv or Serengeti systems is a plus.
    • Industry-specific experience, preferred
    • Project management, presentation design, and process mapping skills are a plus. Excellent use of English; commanding understanding of grammar, syntax, and punctuation.
    • Ability to function in a high-volume setting with tight deadlines.
    • Professional business communication skills
    • Ability to work with little or no supervision and prioritize and manage multiple tasks and activities
    • Requires explicit attention to detailEEO StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: BSI Financial Services, Erie , Complaint Resolution Unit Specialist, Other , Titusville, Pennsylvania

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