Customer Care Cross Reference/Quote Representative

Company: MSC Industrial Supply Co.
Location: Erie
Posted on: January 17, 2022

Job Description:

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (https://youtu.be/VvCFDMQRyM8) to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Due to MSC being a federal contractor all associates must be fully vaccinated to work at MSC or any of our entities.

Requisition ID : 9108

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Erie, PA

State or Province : Pennsylvania (US-PA)

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BRIEF POSITION SUMMARY:

The position of Cross Reference Quote Rep works to convert various UPC codes to MSC part numbers using the cross reference database.

DUTIES and RESPONSIBILITIES:

* Works with the cross-reference database to convert Competitor, Manufacturer, UPC (Universal Product Code), NSN (National Stocking Number), and other nomenclature to MSC part numbers.

* Adds non cross-referenced items (not currently in the AS400 database) into the competitive cross reference database.

* Makes good business decisions when crossing items for the requested quote based on guidelines provided by the project owner.

* Complete tasks based on timelines mutually agreed upon by the requestor and the RFQ team to meet customer expectations.

* Is persistent and quality oriented when identifying, sourcing and crossing products.

* Maintains record status and tracking documentation as required.

* Communicates customer/database concerns to management to ensure the most effective resolution.

* Remains up to date with all cross-reference functions to provide additional resources when required.

* Builds internal and external relationships via exceptional levels of service to ensure customer satisfaction.

* Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission.

* Participates in special projects and performs additional duties as required.

*INDICATES ESSENTIAL DUTIES:

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

*High school diploma or equivalent is required.

*Minimum of two years industry experience is required.

SKILLS:

*Basic proficiency in Windows PC as well as the Internet is required.

*Proficiency in basic Excel skills necessary to manipulate data for uploading and downloading functions

*Proficiency in the AS/400 sales related functions required.

*Familiarity with a variety of industrial products is required.

*Good communication skills are required.

*Product Knowledge

*Web SOE

#MIQ

People. Collaboration. Insight. That's how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

Keywords: MSC Industrial Supply Co., Erie , Customer Care Cross Reference/Quote Representative, Other , Erie, Pennsylvania