Customer Relations Specialist

Company: ApiTech
Location: Fairview
Posted on: January 15, 2022

Job Description:

Welcome to APITech! We hire people who are curious, resilient, and want to make a difference. Our employee's impact goes beyond designing and manufacturing electronic components, together our work is exploring space, protecting soldiers, and saving lives. Our high performance components, assemblies, and subsystems are used inside mission critical environments; such as, the space station, fighter jets, and embedded medical devices. Our company of experienced engineers and technologists work by these values - safety, integrity, respect, ethics, trust and continuous improvement. Join a company where we strive to put excellence in everything we do, including your career. Learn more about us at www.apitech.com/careers/JOB SUMMARY: The Customer Relations Specialist will be responsible to provide and nurture customer relations activities between customer and company, sales, sales representatives, operations and engineering by processing information and responding to inquiries and requests.ESSENTIAL JOB FUNCTIONS: Processes customer requests and inquiries: quotes price and delivery information; follows up with customers/distributors and representatives on quotations; processes return orders by issuing return material authorization and validating returns; enter replacement orders; responds to order status requests, delivery expedites, and surveys.Administers customer purchase orders; accepts and enters customer/distributor purchase orders; conducts purchase order reviews; communicates with customer /distributors; confirm or acknowledge orders; completes change notices on new or existing parts; verifies customer to company design; cross reference; works with engineering to meet customer requirements or communicate exceptions.Interacts with staff to remedy or address customer/distributor situations; checks status of engineering documentation affecting customer orders; resolves accounting problems such as price discrepancies; credit, freight changes and short shipments.Promptly follows up on quotes and gains orders.Notes the reason for lost quotesObtain appropriate pricing strategy within guidelines and obtain necessary approvals; obtain delivery lead-times and quote notes. Recommends changes to pricing or lead times.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential dutiesOTHER JOB FUNCTIONS & RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities and/or duties required. Other duties may be assigned.Review open orders to assure products are being delivered in a timely fashion. Escalate issues to get product delivered to customers in a timely fashion.Provides accurate and timely responses to inquiries, questions, and customer escalations.REQUIRED QUALIFICATIONS:Education: Associate's DegreeExperience Years: 5-8 years Experience Type: Customer Service/Inside SalesOREquivalent combination of education and experienceCertificates/Licenses: None RequiredDESIRED QUALIFICATIONS: See Below:Microsoft Office (Outlook, Word, Excel); Web proficiency.Ability to read and interpret company manuals and customer requests or requirementsAbility to write routine reports and correspondence, as well as, effectively speak to customers, vendors, and employees of the organization.Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and apply basic concepts of algebra and geometry.Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished orally, in writing, electronically, by diagram, or schedule form.WORK ENVIRONMENT: Office BasedDIRECT REPORTS: No Direct ReportsPHYSICAL REQUIREMENTS: Please see below:Regularly required to sit, stand, talk or hearRequired to walk and use hands to finger, handle or feelSee clearly close up along with depth and distance perceptionThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: ApiTech, Erie , Customer Relations Specialist, Other , Fairview, Pennsylvania