Client Services Supervisor
Company: Aveanna Healthcare
Posted on: November 22, 2021
The Client Services Supervisor is primarily responsible for
management of the recruitment, hiring, staffing and scheduling of
caregivers that meet the patient s needs. Responsible for
collaborating with the clinical team, operations and executive
leadership in performance management of the field staff.
Essential Job Functions
Maintains a current awareness of the abilities and limitations of
each field/external staff member.
Demonstrates a thorough knowledge and adherence to company policies
Maintains an active involvement in issues of cost containment;
effectively utilizes nurses when assigning cases.
Demonstrates an ability to identify and solve problems; uses
initiative and good judgment to reach quality decisions.
Demonstrates an active and positive role in evaluating staff
Maintains an excellent rapport with patients and caregivers and
effectively promotes harmonious interpersonal relationships.
Assist in provision of orientation and training for new staff
Coordinates staffing needs according to branch location
Manage and maintain staffing schedule according to branch location
Coordinate orientation and training scheduling
Coordinate work schedules by allocating employees in shifts and
Coordinate shift back-fill activities in the event of caregiver
tardiness or absences
Be primary point of contact with patient family regarding staffing
Participates in location recruiting activities including
identifying, scheduling, and interviewing potential candidates.
High school diploma or GED
Must be able to work after hours on-call schedule
Proficient Microsoft Office skills
Proficient typing skills
Bachelor s Degree
Six (6) months previous agency staffing or recruiting
One (1) year previous office work experience a plus
Healthcare experience a plus
Bilingual a plus
Must be able to adhere to confidentiality standards and
professional boundaries at all times
Ability to remain calm and professional in stressful situations
Ability to multi-task
Attention to detail
Effective problem-solving and conflict resolution skills
Excellent organization and communication skills
Quick-thinking and astute decision making skills
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Prolonged sitting, walking, standing, bending, kneeling, reaching,
Ability to climb stairs
Must have visual and hearing acuity
Performs duties in an office environment with occasional field
visits during agency operating hours
Must be able to function in a wide variety of environments which
may involve exposure to allergens and other various conditions
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice.
Keywords: Aveanna Healthcare, Erie , Client Services Supervisor, Other , Erie, Pennsylvania
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