Remote Service Desk Associate

Company: VirtualVocations
Location: Erie
Posted on: November 22, 2021

Job Description:

An information technology services company is seeking a Remote Service Desk Associate. Core Responsibilities of this position include: Providing first level technical support to end users for technology-related issues Providing support to investigate data anomalies to determine possible root causes Providing solutions and/or recommendations to end user problems reported to Service Desk Position Requirements Include: Experience with Desktop Remote Control tools (i.e. Bomgar, LogMeIn, etc.) Experience using an Incident Tracking System Ensure proper documentation for each interaction and escalate when necessary Must be flexible in work hours and strive for performing excellent customer service

Keywords: VirtualVocations, Erie , Remote Service Desk Associate, Other , Erie, Pennsylvania

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