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Overnight Front Desk Associate (Monday night to Thursday night, 11pm-7am)

Company: Best Western Plus Cranberry - Pittsburgh North
Location: Cranberry
Posted on: November 18, 2021

Job Description:

The Best Western Plus Cranberry - Pittsburgh North at 5001 Cranberry Springs Drive in Cranberry Township, PA has 102 beautifully appointed guest rooms with upscale sleeping and bath amenities, providing guests with the best in rest and relaxation. The hotel's common areas are also thoughtfully designed with impressive design elements including sleek contemporary furnishings, attractive lighting elements, and pops of color.We are currently hiring for the position of overnight Front Desk Associate (Monday night to Thursday night, 11pm-7am. Friday, Saturday, and Sunday off)Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.Job Duties:

  • Maintains an inventory of vacancies, reservations and room assignments.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the Manager On Duty.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customer's privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.Qualifications:
    • High school diploma or equivalent.
    • Previous overnight experience preferred, but not required.
    • Ability to communicate with the public, hotel staff, and management in a professional manner.
    • Knowledge of surrounding areas and local events.
    • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
    • Ability to learn safety, emergency, and accident prevention policies and procedures.
    • Skilled in the use of front office equipment.
    • Knowledge of proper telephone etiquette.Reporting:
      • No direct reports
      • Reports to Director, Front of House Operations (Day to Day Supervision)
      • Reports to General Manager (General Supervision)''Work Location: One locationJob Types: Full-time, Part-timePay: $14.00 - $15.00 per hourSchedule:
        • 8 hour shift
        • Monday to Friday
        • Night shiftWork Location: One location

Keywords: Best Western Plus Cranberry - Pittsburgh North, Erie , Overnight Front Desk Associate (Monday night to Thursday night, 11pm-7am), Other , Cranberry, Pennsylvania

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