Emergency Department Patient Services Representative
Posted on: July 16, 2021
Services is hiring a part-time Emergency
Department Patient Services Representative to support the Emergency
Department located at UPMC Chautauqua. We are seeking someone
who is a team player with a flexible schedule.
Status: Part-time, 20 hours per
Shift: daylight and evening shifts, length of
shifts may vary (8,10,12
Days: Varied days including weekends and
Department Patient Services Representative is responsible for
welcoming patients upon arrival, promoting the usage of new and
emerging consumer-friendly technologies, educating patients on
their copayments and financial obligations and collecting payments
when applicable, connecting patients to financial advocacy
resources when appropriate, updating patient’s demographics and
insurance coverage information, collecting consent signatures and
promoting an overall culture of service
UPMC has a Center
for Engagement and Inclusion that is charged with executing
leading-edge and next-generation diversity strategies to advance
the organization’s diversity management capability and its national
presence as a diversity leader. This includes having Employee
Resource Groups, such as PRIDE Health or UPMC ENABLED (Empowering
Abilities and Leveraging Differences) Network , that support the
implementation of our diversity
We are seeking
candidates with a strong health care background and a desire to be
empowered to ensure a positive experience during a patient's visit
to a UPMC Hospital.
reconciliation and maintenance of First Net Emergency Department
Tracking Board and Hospital ADT system.
Accountable for accurate
registration into hospital ADT and/or clinical system during system
downtime with monitoring and reconciliation of every patient for
accuracy.Central Resource for all ADT registration and problem
resolution during evenings, weekends and
eligibility, accountable for third party reimbursement and
coordination of benefits to support a seamless billing
regarding insurance coverage and expected financial liability.
Collects and records patient payments including co-payments,
co-insurance, and deductibles on the day of
Provides a warm greeting
for all patients. Support and contribute to UPMC core values and
guiding principles of Your Care. Our Commitment and abide by all
UPMC departmental policies, procedures and goals in the process of
performing all job responsibilities. Incorporates acts of dignity
and respect in daily interactions.
identification to start clinical record (utilizing biometrics if
Facilitator of financial
gatekeeping with clinical partners.
maintaining a close working relationship with clinical partners to
assure continual open communication with pertinent information
obtained such as any alias name changes, information blocks to
prevent release of information, and behavioral health insurance
payors to assure timely data integrity of
Obtains or updates
necessary demographic and insurance related
Works independently to
perform a timely patient interview and registration for services at
the bed side.
Generates and completes
all applicable forms and necessary communications. Obtains
applicable signature for consent to treat and financial
responsibility, along with signatures on any required forms, while
following all HIPAA rules and regulations and maintaining patient
Ability to remain calm and
professional when faced with stressful situations, while
simultaneously prioritizing all work
Anticipates and responds
to inquiries from patients, visitors, hospital personnel,
government agencies, etc. under all conditions and
- Completion of High School graduate or equivalent.
- Two years' experience in a healthcare or one year in
a medical/billing/fiscal setting or six months in a UPMC
Patient Access Position
- Medical Terminology, third party health care coverage
experience and strong understanding of managed care regulations are
- Experience with personal computer based applications, other
various office equipment and proficient typing skills.
- Excellent interpersonal, written and verbal communication
skills are required.
- Initiative to work productively with minimal supervision.
- Able to work well under pressure.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity
Keywords: UPMC, Erie , Emergency Department Patient Services Representative, Other , Jamestown, Pennsylvania
Didn't find what you're looking for? Search again!