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app Support Analyst I

Company: Northwest Bancorp, Inc.
Location: Warren
Posted on: June 8, 2021

Job Description:

We are seeking an Application Support Analyst at our Columbus, OH location.

Buffalo, NY and Warren, PA are alternate locations we will consider depending on the candidate.

JOB SUMMARY

Application Support Analyst I provides analytical and tier 2 technical support for business applications, creates and maintains documentation relative to application support and implementation, and maintains application reliability by working to identify systemic issues through root cause analysis.

Essential Functions

  • Under direct supervision, support, install, troubleshoot, maintain and manage applications
  • Test, implement, document, and maintain support FAQ's and solutions
  • Triage support incidents and escalates high priority events to the appropriate groups
  • Perform ongoing monitoring and health checks for applications.
  • Create automation solutions for support and maintenance tasks and activities.
  • Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C#, or other equivalent languages/tools
  • Support and maintain solutions built on Microsoft SharePoint and Office 365.
  • Support and maintain enterprise content management solutions e.g. Fiserv Nautilus
  • Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies
  • Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools
  • Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools
  • Work with internal customers to assess business needs and works with a team to find solutions.
  • Create and maintain application documentation
  • Analyze and improve the efficiency of various systems and services
  • Help to define, record and execute application disaster recovery plans and procedures
  • Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business' expectations
  • Follow through to ensure each problem is resolved according to the established SLAs
  • Work collaboratively with business users and other application development groups
  • Troubleshoot problems identified by users

Additional Essential Functions

Essential Functions

  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

Additional Responsibilities

  • Remain current on technological advances and industry changes
  • Participate in the software development life cycle (SDLC) activities as required
  • Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team
  • Learn to consider information security and regulatory requirements into application support
  • Accept mentorship from senior application support analysts
  • Learn to install new software and custom changes

Safety and Health for those without supervisory duties

  • Abide by the rules of the safety and loss prevention program
  • Perform work tasks in a safe manner
  • Report any and all injuries to supervisor
  • Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Education Level

Education Details

Req

Pref

Bachelor's Degree

Computer Science, Information Technology, Management Information Systems, Engineering, or related degree

X

Or

Associate's Degree

Computer Science, Information Technology, Management Information Systems, Engineering or related AND one year's equivalent work experience

X

Or

High School Diploma

AND three years' equivalent work experience

X

Work Experience

Experience

Experience Details

Req

Pref

Less than 2 years

Application development, application production support, database administration, system administration, system engineering or equivalent experience (professional or classwork) using Microsoft technology stack (e.g. Windows, .NET, SQL Server) or equivalent technologies and toolset e.g. Java, Python, Oracle, MySQL, Linux, etc.

X

Role Type for KSAs

General Employee

General Employee KSAs

Proficiency

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Working

  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Working

  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Working

  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Working

  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Working

Additional Knowledge, Skills and Abilities

KSAs

Proficiency

Knowledge of programming using C#, Java or similar contemporary programming languages

Basic

Ability to develop web applications and sites using HTML, JavaScript and CSS or equivalent combinations

Working

Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL Server, Oracle, or MySQL

Working

Knowledge of JavaScript libraries and frameworks e.g. Angular, React, JQuery, etc.

Working

Knowledge of source code repositories like Microsoft Team Foundation Services (TFS), GitHub, SVN or other equivalent tools

Working

Knowledge of system/process documentation

Working

Skill with server side architectures and system design and development

Working

Knowledge of Microsoft Azure, Amazon Web Services or any other cloud ecosystem.

Working

Knowledge of designing information security into applications

Basic

Knowledge of Agile development is preferred

Basic

Knowledge of SDLC

Working

Ability to quickly learn new applications, processes, and procedures

Working

Analytical skills, attention to detail, troubleshooting skills and problem solving skills.

Working

Standard ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals in this position are required to have regular, onsite attendance and be able to perform these tasks without risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions listed.

Physical Demands

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary position

X

Traverse (Move About)

X

Position objects (one person)

X

Position objects (with another)

X

15 lbs

Ascend/Descend (ladders, stairs, scaffolds, etc.)

X

Position self to stationary objects

X

Operate standard office equipment

X

Grasp

X

Repetitive Motions

X

Ability to observe

X

Communicate

X

Additional Physical Demands

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

X

X

X

Travel Requirements

Est. Amount

Brief Description

As Needed

Training

Nothing in this job description changes the existing at-will employment relationship between Northwest and the employee occupying the position.

Keywords: Northwest Bancorp, Inc., Erie , app Support Analyst I, Other , Warren, Pennsylvania

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