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Enterprise systems Engineer

Company: Northwest Bancorp, Inc.
Location: Warren
Posted on: June 8, 2021

Job Description:

Under supervision of the Enterprise Engineering Manager, the Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.

Locations available:

Buffalo, NY

Cleveland, OH

Columbus, OH

Pittsburgh, PA

Warren, PA

Essential Functions

  • Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
  • Lead the day-to-day operational support for core server and tier 3 application infrastructures
  • Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications
  • Coordinate testing and application of ongoing software patches or upgrades
  • Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
  • Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
  • Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
  • Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
  • Configure security settings or access permissions for groups and individuals
  • Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
  • Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
  • Keep management informed of critical customer facing issues and ETA's to resolution
  • Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
  • Work with and manages vendors performing activities on behalf of Information Systems
  • Adhere to infrastructure and applications security procedures
  • Work periodic nights and weekends.

Additional Essential Functions

Essential Functions

  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

Additional Responsibilties

  • Participate in ongoing training
  • Work with business applications owners, vendors, consultants, contractors, and IT personnel

Safety and Health for those without supervisory duties

  • Abide by the rules of the safety and loss prevention program
  • Perform work tasks in a safe manner
  • Report any and all injuries to supervisor
  • Know what to do in case of an emergency

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Education Level

Education Details

Req

Pref

Technical Degree

Infrastructure Engineering or related field

X

Or

Associate's Degree

Infrastructure Engineering or related field

X

Or

Work Experience

Experience

Experience Details

Req

Pref

6 - 8 years

Infrastructure Engineering related role

X

Role Type for KSAs

General Employee

General Employee KSAs

Proficiency

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions

Extensive

  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written

Extensive

  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information

Extensive

  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information

Extensive

  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Extensive

Additional Knowledge, Skills and Abilities

KSAs

Proficiency

Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus

Working

Knowledge of network protocols across LAN/WAN/VPN

Working

Server engineer should have knowledge of many core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams

Working

Telecom engineer should have working knowledge of many components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc

Working

Ability and initiative to learn and research new concepts, ideas, and technologies quickly

Extensive

Ability to train and teach others

Extensive

Ability to facilitate meetings and follow up with resulting action items

Extensive

Licenses and Certifications

Enter Licenses/Certifications

Licenses/Certification Details

Time Frame

Req

Pref

COMPTIA Certification

COMPTIA Certification

Upon Hire

X

Or

Microsoft Certification

Microsoft Certification

Upon Hire

X

Or

Avaya Certification

Avaya Certification

Upon Hire

X

Or

ITIL Fundamentals Certification

ITIL Fundamentals

Upon Hire

X

Standard ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals in this position are required to have regular, onsite attendance and be able to perform these tasks without risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions listed.

Physical Demands

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

Stationary position

X

Traverse (Move About)

X

Position objects (one person)

X

Position objects (with another)

X

Ascend/Descend (ladders, stairs, scaffolds, etc.)

X

Position self to stationary objects

X

Operate standard office equipment

X

Grasp

X

Repetitive Motions

X

Ability to observe

X

Communicate

X

Additional Physical Demands

Physical Demand

N/A

Rarely

Occasionally

Frequently

Constantly

Weight

X

X

X

Travel Requirements

Est. Amount

Brief Description

As Needed

Training

Keywords: Northwest Bancorp, Inc., Erie , Enterprise systems Engineer, Other , Warren, Pennsylvania

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