Credit Card Specialist

Company: Northwest Bancorp, Inc.
Location: Warren
Posted on: June 7, 2021

Job Description:

PREFERRED EDUCATION, TRAINING AND EXPERIENCE: High school education or equivalent preferred, 2-4 years relevant banking experience, and 3-5 years customer service experience. Applicant should possess proven organizational/communication skills, the ability to analyze financial data, the ability to motivate others and be a team player. Knowledge of Bank products and services preferred, along with a working knowledge of computers and strong critical thinking skills.

GENERAL RESPONSIBILITIES:

This position is responsible for:

• All duties relating to the opening and maintaining of credit card accounts
• Handling customer service inquiries from customers and office personnel
• Processing customer service and account maintenance requests
• Initiating fraud/dispute cases per customer request
• Reviewing and monitoring reports related to payments, credit card applications, and reissuance of credit cards
• Processing new business credit card requests
• Managing workflows from customer contact channels
• Ensuring adherence to policies, procedures, and compliance
• Consistently providing the best customer experience possible
• Processing credit card payments and payment corrections

Keywords: Northwest Bancorp, Inc., Erie , Credit Card Specialist, Other , Warren, Pennsylvania