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Loan Operations Loss Mitigation servicing Coordinator

Company: Northwest Bancorp, Inc.
Location: Warren
Posted on: June 7, 2021

Job Description:

This individual will be responsible for creating, reviewing, and executing loan documents for Loss Mitigation loan and act as ongoing support throughout the life of the loan. This position will act as back-up in absence of the Loan Operations Support Manager.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability needed to perform the essential duty.


Education Level

Education Details



Bachelor's Degree

Business Administration/Finance


Work Experience


Experience Details



5 or more years

Banking experience


5 or more years

Customer Service experience


Knowledge, Skills, and Abilities



Knowledge of loss mitigation loan products, loan support, credit policy, compliance and interpretation of legal and regulatory issues


Knowledge of loan documentation including the ability or read, interpret and make judgements from the documentation


Ability to work on multiple tasks without compromising quality


Ability to work for ways to help customers without introducing risk to Northwest


Ability to collaborate on solutions and provide appropriate feedback as needed


Efficient communication (written and verbal), time management, and organizational skills


Ability to assume leadership responsibilities as needed


Essential Functions

Ensure compliance with Northwest policies, procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the Loan Operations department in order to maximized technology tools and gain efficiency

Prepare or review Loss Mitigation loan documentation

Communicate with Loss Mitigation to ensure proper core maintenance is completed

Reconcile and balance General Ledger accounts daily

Act as point of contact between the lender and Credit Administration for impaired loans

Respond to customer inquiries with exemplary customer service in established service agreements

Order third-party vendor documents as directed by Loss Mitigation

Complete a thorough review and understanding of the approval documents

Ensure total document and data integrity attributes to comply with CECL data points

Assist with core system release testing and merger-related cleanup as necessary

Train new hires to ensure consistency and standardization in processing and understanding loss mitigation transactions

Complete disbursements and draws as directed from Loss Mitigation

Maintain and track documentation exceptions as applicable

Monitor and reconcile reports as they apply t Loss Mitigation and perform follow up as necessary with internal and external business partners

Serve as subject matter expert for all Loss Mitigation transactions

Update department procedures as applicable

Work as part of a team

Work with onsite equipment

Additional Responsibilities

Lead special projects as assigned

Recommend improvements to procedures and quality control enhancements

Remain current on all pending and proposed regulatory changes affecting compliance and attend webinar/trainings covering regulatory and compliance issues

Ensure accuracy while meeting the established service level agreements and benchmarks

Keywords: Northwest Bancorp, Inc., Erie , Loan Operations Loss Mitigation servicing Coordinator, Other , Warren, Pennsylvania

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