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Associate IT Business Support Specialist

Company: Erie Insurance
Location: Erie
Posted on: June 6, 2021

Job Description:

Division or Field Office:

Information Technology Division

Department of Position: Infrastructure Admn & Ops Dept

Work from:

Corporate Office, Erie PA

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Provides business support for a single department/team or multiple departments/teams or a large line of business, function and/or those with new or familiar products or services. Utilizes established business policies and processes and/or creates new processes, affecting a limited number of stakeholders. May perform duties in one or more of the following disciplines: Admin Support Events Inventory Invoicing Reconciliation.

This opportunity is for a Business Support Specialist and will focus on:

  • Processing daily transactional documents and customer request work while focusing on quality and meeting SLAs. Must be able to work: rotating days and shifts (1st/2nd/3rd), holidays, and required overtime.

Preferred experience & Skills include:

  • Experience with commercial printing equipment, Adobe Acrobat, Microsoft Office products, able to multitask, meet deadlines, attention to details, customer service, dealing with vendors.

Duties and Responsibilities

  • Plans, organizes and coordinates communications, events, meetings and training.
  • Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
  • Assists with documentation, invoicing and/or reporting.
  • May function as lead or point of contact.
  • The first two duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
  • This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.


Ability To Learn And Follow Procedures

Ability to Manage Complexity

Business Acumen

Decision Making

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis


Service Orientation

Time Management


Minimum Educational and Experience Requirements: High school diploma, or GED, with some experience in business support.

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Rarely

Driving; Occasional (<20%)

Pushing/Pulling; Rarely

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Erie

Keywords: Erie Insurance, Erie , Associate IT Business Support Specialist, Other , Erie, Pennsylvania

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