Teller-Full Time
Company: PNC
Location: Erie
Posted on: April 9, 2021
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Job Description:
Position Overview At PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. As a Full Time Teller within PNC's Retail Branch
organization, you will provide exceptional customer service,
accurately perform high volume customer banking transactions,
educate customers on new technology and develop banking product
referral opportunities through strong customer relationship skills.
This position will be based in Erie, PA. Job Description Delivers a
unique customer experience aimed at improving customer financial
wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions. Educates customers on
alternatives available for their financial interactions. Identifies
banking opportunities during the customer interaction and refers as
appropriate. Identifies opportunities through meaningful
conversations with customers, making appropriate referrals to
branch staff or PNC ecosystem partners. Performs lobby engagement
activities to connect with customers and position PNC products to
meet their needs. Educates customers on options for managing
financial transactions by leveraging technology, tools and
resources. Applies product and procedural knowledge to solve
customer's problems. Adheres to all policies and procedures,
demonstrating sound judgment within established limits. Ensures
teller and branch daily operations and maintenance transactions are
completed in an efficient and accurate manner. PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be: Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions. Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework. To learn more about this and other
opportunities on our team.Watch this video. Competencies Accuracy
and Attention to Detail - Understanding of the necessity and value
of accuracy and attention to detail; ability to process information
with high levels of accuracy. Addressing Customer Needs - Knowledge
of and ability to meet customer needs by offering appropriate
products in an appropriate manner. Banking Products - Knowledge of
and ability to provide products and services available through the
retail banking branch. Digital Awareness - Shares, shows and
supports clients on a variety of technological digital and online
tools and resources allowing them to explore solutions to achieve
their financial goals and financial well-being through the PNC
conversation. Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors. Fraud Detection and Prevention - Knowledge
of and ability to utilize processes, tools, and techniques for
detecting, addressing and preventing fraudulent situations.
Managing Multiple Priorities - Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation. Matrix
Management - Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines. Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations. Understanding Customer Needs - Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers. Work Experience Roles at
this level typically do not require a university / college degree,
high school diploma, GED or any significant experience or product
knowledge to accomplish primary duties. Prior experience is not
required. In lieu of a degree, a comparable combination of
education and experience (including military service) may be
considered. Education No Degree Additional Job Description Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit > New to PNC. Disability
Accommodations Statement: The PNC workplace is inclusive and
supportive of individual needs. If you have a physical or other
impairment that might require an accommodation, including technical
assistance with the PNC Careers website or submission process,
please call 877-968-7762 and select Option 4: Recruiting or contact
us via email at . The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal
Employment Opportunity (EEO): PNC provides equal employment
opportunity to qualified persons regardless of race, color, sex,
religion, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other categories protected
by law. California Residents Refer to the California Consumer
Privacy Act Privacy Notice to gain understanding of how PNC may use
or disclose your personal information in our hiring practices.
Keywords: PNC, Erie , Teller-Full Time, Other , Erie, Pennsylvania
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