IT Specialist - PA

Company: Green Thumb Industries
Location: Erie
Posted on: January 8, 2021

Job Description:

Green Thumb is seeking a IT Specialist to support our growing fleet of retail stores and wholesale production facilities in and around Pennsylvania. This is an opportunity for a seasoned IT professional with the experience to operate independently, and the flexibility to get up and go to any number of locations on a moment's notice. Our ideal candidate has a strong Windows background, software and hardware troubleshooting, POS, and networking experience. You'll be travelling to our locations frequently, so reliable transportation is a must. If you are looking for an IT role where no two days are the same, we want to talk to you!Responsibilities

• Troubleshooting escalated hardware/software/OS service tickets and owning them to resolution. Support requests will arrive via online chat, phone calls, and a helpdesk ticketing system, and include issues that can be resolved remotely, as well as tickets that will require on-site resolution.
• Regularly visiting retail stores and grow/manufacturing facilities for general maintenance and incident response
• Standing up new locations as they open, including deploying hardware (telephones, computers, printers), racking servers, patching equipment, setting up network connections, and troubleshooting POS systems.
• Experience with imaging, configuring, and deploying devices with an ability to follow documentation
• Create and maintain documentation for end users, assist with creation of Knowledge Base articles for the helpdesk, and documentation for IT coworkers (new equipment procedures, fixes, etc.)
• Frequent (50%+) travel to remote retail and cultivation sitesQualifications
  • 8+ years experience in an IT role preferred
  • Experience installing and troubleshooting issues with hardware (laptops/printers/scanners/network connections/ A/V system) and software including (Windows 10, MS Office 365 apps, etc.)
  • POS experience preferred
  • The ability to not only juggle tasks/projects, but also to handle shifting priorities at a moment's notice
  • Excellent judgement, able to operate with little oversight
  • Resourceful in your technical ability as well as responsive and conscientious to employee needs
  • Excellent communication skills, both written and verbal. Ability to communicate clearly with technical and non-technical coworkers.
  • Strong ability to walk users through fixes and explain concepts to users who have different levels of IT familiarity
  • The ability to lift items up to 45 pounds (required in the handling of shipments, server hardware, etc.)
  • Ability to travel and reliable transportation requiredAdditional Requirements
    • Must pass any and all required background checks
    • Must be and remain compliant with all legal or company regulations for working in the industry

Keywords: Green Thumb Industries, Erie , IT Specialist - PA, Other , Erie, Pennsylvania