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Call Center Representative

Company: ASM Research
Location: Niagara Falls
Posted on: June 7, 2020

Job Description:

Candidate will be working with the Department of Education to support customers with any student loan questions. Responsible for basic inbound call, outbound call, email, and web chat services in a call center environment. Completes daily routine tasks and responsibilities to support the Customer Service department. Work hours are 1:30 - 10PM or 2:30 -11PM--Monday through Friday - after initial training period.-- Salary - $13.80/hour with medical benefits---- -- Job Responsibilities: --- Supports customer to submit and process transactions for student loans --- Assists customer with identifying and resolving processing issues and website access inquires --- Supports inbound calling, outbound calling, email, web chat and outreach to customers --- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application --- Meet Quality Assurance Requirements and other key performance metrics -- Minimum Qualifications: High School Diploma or GED is REQUIRED 0-2 years of customer service or public relations experience Candidates must have basic computer skills. Candidates will be required to undergo a background investigation to gain access to sensitive information. -- Other Job Specific Skills: --- Ability to successfully adapt and perform during times of high call volume. --- Ability to provide effective customer service and deal tactfully and courteously with the public. --- Strong written and verbal communication skills. --- Strong listening ability to interpret and clarify information being provided by customers. --- Strong commitment to providing quality service. --- Ability to foster a good working relationship and rapport with customers. --- Keen attention to detail and accuracy. Requirements: U.S Citizenship: Yes

Keywords: ASM Research, Erie , Call Center Representative, Other , Niagara Falls, Pennsylvania

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