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Customer Support Representative

Company: John V. Schultz Furniture
Location: Erie
Posted on: December 4, 2019

Job Description:

Job Description: The ideal candidate will consistently provide genuine, friendly, personable, and professional service. Handle multiple responsibilities and balance customer priorities. Efficiently schedule customer's deliveries to meet their needs. Go above and beyond advocating for every customer concern and request. Is a pivotal team member in providing the highest level of customer service. Provides service and support for the sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. Proactively resolve customer issues as they arise. Ability to multi-task within a fast-paced environment. Effective communication, interpersonal, and organizational skills in person and on the phone. Demonstrate excellent listening skills and the ability to work independently and with a team. Perform additional functions that may be assigned by management. Essential Duties - Answer multi-line phone system - Flexibility to work retail schedule that includes days, nights, weekends, and holidays
Part time and Full Time positions available
- Greeting customers and assessing the needs for their visit including scheduling deliveries and pick-ups. - Ensuring all third party financial documents are in order and payment or deposits are completed as necessary - Taking payments and invoicing orders - Entering sales orders, credit memos, exchanges, and service orders Knowledge, Skills, & Abilities - Strong written and verbal communication skills Ability to communicate professionally, clearly, and effectively - Detailed individuals with strong follow through - Proficient computer skills including Word and Excel and ability to learn internal point of Sale Computer program - Multitasking and adapting to a fast-paced environment PandoLogic. Category: , Keywords: Customer Service Representative

Keywords: John V. Schultz Furniture, Erie , Customer Support Representative, Other , Erie, Pennsylvania

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