Call Center Representative - Bilingual English and Spanish

Company: DialAmerica
Location: Erie
Posted on: December 2, 2019

Job Description:

Call Center Representative - Bilingual English and Spanish
in Erie, PA



Job Description

Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking Full Time and Part Time Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

As a Call Center Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer's needs and help them select the appropriate products and services.

Specific duties for this CSR role include:

Answering customer requests or inquiries
Upselling products and/or services to the customer
Identifying and resolving customers' issues using problem-solving skills
Building a positive rapport across a variety of personality types
Continually maintaining a working knowledge of our clients' products, services and promotions
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in CRM system


Benefits

Here's just some of what we have to offer:

Competitive compensation - base salary + incentives
Set schedule
Weekly pay with direct deposit
Healthcare coverage and 401K
Paid on-the-job training
Supportive and motivating staff to help you succeed
Rapid opportunities for advancement
Professional and upbeat office setting


Job Requirements

We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don't worry if you don't have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

Verbal and written communication skills required in both English and Spanish
Goal oriented with a healthy competitive spirit
Strong attention to detail, dependability, and follow through
Working knowledge of Windows-based software
Flexibility to adapt to changes in a growing organization
Self-motivated, positive attitude, and a love for hard work
Previous sales experience, a plus
High school diploma or GED
Background and/or drug test may be required

Keywords: DialAmerica, Erie , Call Center Representative - Bilingual English and Spanish, Other , Erie, Pennsylvania