Complaint Analyst
Company: Mandarich Law Group, LLP
Location: Buffalo
Posted on: February 20, 2026
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Job Description:
Job Description Job Description Mandarich Law Group LLP is one
of the country's leading creditor's right law firms with offices in
CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for
our Chicago, IL office, Williamsville, NY office, Lake Mary, FL
office, or Woodland Hills, CA office. Hours 8:00AM to 5:00PM Monday
through Friday in their respective time zones. This is an in-office
position. What You’ll Do: Ensure customer complaint program
policies procedures and SLAs are met. Conduct account level reviews
of each customer complaint by performing thorough investigation and
evaluation which may include Responsible for effectively
documenting the complaint resolution and any required follow-up
Conduct program level root cause analysis research issues identify
trends draw conclusions and make recommendations. Assist with
recommendations for enhancements to employee training Requirements
Minimum High School diploma or equivalent. College Degree
preferred. Prior law firm experience and/or knowledge of the legal
and collections industry preferred Highly detail oriented
analytical and strong organizational and communication skills.
Ability to work independently Exceptional analytical and
problem-solving skills Excellent written communication skills.
Problem solving skills. Benefits Competitive Base Salary Medical
and Dental coverage; 401K plan with company match PTO Paid Parental
Leave “We are an Equal Opportunity Employer. Nothing in this job
posting or description should be construed as an offer or guarantee
of employment”. $20 to $25 per hour
Keywords: Mandarich Law Group, LLP, Erie , Complaint Analyst, Legal , Buffalo, Pennsylvania
