Help Desk Technician (On-Site)
Company: Capital Management Services
Location: Buffalo
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Help Desk Technician (On-Site)
Location: On-site Job Type: Full-Time Schedule: Tuesday - Saturday
Pay: $18-$25 per hour (based on experience) Job Summary We are
seeking a reliable and tech-savvy Help Desk Technician to join our
IT Support team. In this role, you will be the first point of
contact for internal employees, providing technical assistance to
keep daily operations running smoothly. You will handle incoming
support requests, troubleshoot software and access issues, and
assist with hardware setup and deployment. The ideal candidate is a
strong problem-solver with excellent customer service skills and
the ability to work a Tuesday through Saturday schedule . Key
ResponsibilitiesTechnical Support Serve as the primary point of
contact for internal employees via phone and ticketing system
Troubleshoot and resolve issues related to: Microsoft Office 365
(Outlook, Word, Excel, Teams) Citrix virtual environments Perform
password resets, account unlocks, and basic user administration in
Active Directory Accurately document issues, troubleshooting steps,
and resolutions in the IT Service Management (ITSM) system Hardware
& Equipment Support Image, configure, and prepare laptops and
desktops for deployment Set up workstations for on-site employees
and ship equipment to remote staff Maintain accurate inventory of
hardware, peripherals, and software licenses Required Skills &
QualificationsTechnical Skills Experience with Windows 10/11
operating systems Strong troubleshooting skills with Microsoft
Office applications Familiarity with Citrix Workspace/Receiver
Basic understanding of Active Directory (users, computers, and
groups) Soft Skills Excellent verbal and written communication
skills Ability to explain technical concepts to non-technical users
Patient, professional, and customer-focused attitude Education &
Experience High School Diploma or GED required Associate's degree
or IT certifications (CompTIA A, Microsoft Fundamentals) preferred
1 year of experience in a Help Desk, Service Desk, or IT Support
role preferred Benefits Health, Dental, and Vision insurance 401(k)
with company match Paid Time Off (PTO) Work Schedule Tuesday
through Saturday This schedule is required to support peak
operational and weekend needs Physical Requirements Ability to sit
for extended periods while handling support calls Ability to lift
and move computer equipment up to 25 lbs
Keywords: Capital Management Services, Erie , Help Desk Technician (On-Site), IT / Software / Systems , Buffalo, Pennsylvania
