Infrastructure Analyst IV
Company: Imagine Staffing Technology
Location: Buffalo
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Job Title : Infrastructure
Analyst IV Location : Buffalo, NY Hire Type : Contingent Pay Range
: $43.06 - $71.76 Work Type : Full-time Work Model : Hybrid Work
Schedule : Monday – Friday, 9am – 5pm Recruiter Contact : Brian
Fesmire, BFesmire@imaginestaffing.net Nature & Scope: Positional
Overview The Imagine Group is recruiting for an Infrastructure
Analyst IV on behalf of our client, a leading financial institution
headquartered in Buffalo, New York , serving individuals,
businesses, and communities across the eastern United States. In
this role, you will be responsible for completing activities
related to larger and/or more complex installations, configuration,
operation and maintenance of systems hardware and software and
related infrastructure. In addition, you will ensure system
hardware, operating systems, software systems and related
procedures adhere to organizational values, enabling staff and
partners, and providing training to less experienced staff. Role &
Responsibility: Tasks That Will Lead to Your Success Respond to and
resolve to help desk escalations of a complex nature. Create
trending information of system issues and work with partner teams
to clarify variables to support efforts to address identified
issues from the analysis. Create and document procedures for work
order and request-based tasks. Respond to and resolve identified
technical incidents requiring expert problem-solving based on
knowledge of system and adjoining systems. Use advanced diagnostic
tools to troubleshoot issues. Complete systems maintenance
activities following Standard Operating Procedures (SOP), such as
patching, health checks, operating system updates, validating
changes and maintaining operational and configuration standards.
Research options when anomalies occur and choose best course of
action. Schedule maintenance changes to reduce operational risk.
Participate in project work in cross-functional teams; lead
technical team within a project and provide input to design
efforts. Provide training to less experienced staff. Complete
evening responsibilities as scheduled. Initiate, create and
document procedures for maintenance tasks and other needs to serve
as a reference source. Use tools to help automate processes and
make systems more efficient, manageable, available, and secure.
Provide advice and recommend actions involving rather complex
issues; resolve problems within established practices. Participate
in and support capacity planning and development of long-term
strategic goals for systems and software in conjunction with
Engineering and Architecture departments. Understand and adhere to
the Company's risk and regulatory standards, policies and controls
in accordance with the Company's Risk Appetite. Identify
risk-related issues needing escalation to management. Skills &
Experience Qualifications That Will Help You Thrive Minimum of 8
years of higher education and/or work experience. Prior experience
reading and digesting technical information. Experience with
ServiceNow EA/HAM/SAM, CSDM. Strong Business/Technical/Data
Analytics skills. Strong written and verbal communication skills.
Prior experience interpreting and/or discussing terminology or
concepts not familiar to many people with others. Strong customer
focus, including ability to manage customer needs and multiple work
priorities. Prior project management experience. Education and
Experience Preferred: Bachelors degree in technology-related field.
Certifications or special training in related ServiceNow
technologies. Prior experience leading technical teams toward a
common goal or project within a larger project.
Keywords: Imagine Staffing Technology, Erie , Infrastructure Analyst IV, IT / Software / Systems , Buffalo, Pennsylvania
