IS Support Tech
Company: Six Flags Darien Lake
Location: Corfu
Posted on: January 26, 2026
|
|
|
Job Description:
Overview: The IS Support Staff is responsible for providing
first-line technical support for park technology systems, including
point-of-sale (POS) terminals, network connectivity, radio systems,
time clocks, and general computing equipment. This role ensures
that all technology essential to park operations is functioning
smoothly to provide guests with an excellent experience.
Responsibilities: Provide technical assistance and troubleshooting
for park staff with hardware, software, and network issues.
Install, configure, and maintain computers, printers, phones, and
POS systems across the park. Support and monitor park Wi-Fi and
wired network infrastructure. Set up and maintain employee time
clocks, access systems, and radios. Assist with software updates,
system patches, and preventative maintenance. Document and track
support requests using ServiceNow or a similar ticketing system.
Ensure all IT equipment is inventoried, properly labeled, and
maintained. Work with vendors or the corporate IT team when
escalations are required. Provide on-call support for critical
systems during park operating hours. Maintain a clean, organized,
and secure IT workspace. Qualifications: High school diploma or GED
required; some college in Information Technology preferred.
Experience with Windows operating systems, networking, or hardware
troubleshooting. Customer service or help desk experience
preferred. Ability to lift up to 50 lbs and work both indoors and
outdoors in varying weather conditions. Availability to work
weekends, holidays, and flexible hours during the park season. Must
be at least 18 years of age. Strong problem-solving and
communication skills. Basic understanding of network setups (IP
addressing, routers, switches). Familiarity with POS systems and
ticketing hardware a plus. Organized, detail-oriented, and able to
handle multiple tasks simultaneously.
Keywords: Six Flags Darien Lake, Erie , IS Support Tech, IT / Software / Systems , Corfu, Pennsylvania
