Field Service Technician, Columbus, OH
Company: Arrow International Inc
Location: Cleveland
Posted on: January 22, 2026
|
|
|
Job Description:
Job Description Job Description Description: Description Arrow
International is the world's largest manufacturer and supplier of
charitable gaming products and solutions. We produce and distribute
a wide array of products including consumables (pull tab tickets,
bingo paper and ink, etc.) as well as world class,
state-of-the-art, electronic gaming products. Our products are
sold, installed, and operated in numerous social and gaming venues
around the world. We continue to grow at a record pace and offer
this exciting career opportunity to join our team where we are
focused on attracting and engaging exceptional talent, empowering
colleagues to achieve fulfilling careers, and creating fun and
engaging products that are second to none for our customers.
Primary Roles and Responsibilities Ability to diagnose software and
hardware problems effectively. Analyzes, identifies, and solves
customer equipment problems in accordance with established
performance standards. Responsible for logging service calls in
Salesforce and recording related pertinent information. Responsible
for remote phone support when not traveling. Responsible for
escalating any tier 2/3 issues to the support specialist.
Responsible to escalate any support issues to management in a
timely manner. Ability to work through issues with above average
first visit resolutions. Work closely with distributors on parts
orders, RMAs, and technical assistance. On-site installations and
support required, overnight travel will be involved and can exceed
75% at times. Assist customers on the configuration and programming
of Arrow equipment. Train distributors and customers on the use of
Arrow equipment. Exceed customer satisfaction objectives as
outlined by Arrow management. Recommends and executes appropriate
solutions in a timely manner. Responsible for promptly following up
with customers as needed. Ability to work from home effectively
which includes access to high-speed DSL or Cable internet. Other
duties as assigned by management. Requirements: Requirements
Experience and Education Associate degree in Computer Technologies
or applicable experience Minimum of 3 years training or
commensurate experience in electronic and PC technologies. Support
knowledge of SQL, Windows Active Directory, Networking, Windows and
Windows Server. Strong analytical skills. Ability to read
schematics and technical manuals. PC, mechanical and electrical
aptitude. Excellent written and verbal communication skills. Strong
customer relations and phone skills. Must be self-motivated to work
independently without direct supervision. Effective planning and
organizational skills to efficiently manage time and call load.
Competency in various software applications including MSOffice.
Experience with Proprietary software a plus. PC applications
support experience. Preferred Previous field support experience.
Prior experience in supporting electronic gaming devices. Bingo
Gaming experience Certification and 2 or more years of commensurate
experience in network technologies. Working Conditions Travel is
required and can exceed 75%. Overtime and standby availability are
required. Position will require working in various environments,
including bingo halls, bars, tribal reservations, and casinos.
Installations will include running cable, lifting heavy devices,
and climbing ladders. Available to work any shift and weekends as
needed. INDS&S
Keywords: Arrow International Inc, Erie , Field Service Technician, Columbus, OH, IT / Software / Systems , Cleveland, Pennsylvania
