Information Technology Support Specialist
Company: Green Key Resources
Location: Erie
Posted on: November 20, 2025
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Job Description:
Job Description Onsite IT Support Technician This is a 100%
onsite, travel intensive role supporting a healthcare client with
offices across Erie, PA, Pittsburgh, PA, Trumbull, OH, and
Clearfield, PA. The technician will travel between multiple
locations, so reliable transportation and a valid driver’s license
are required. Travel: Up to 100-mile radius; mileage reimbursed
Local candidates strongly preferred You’ll be the first point of
contact for client IT issues, delivering exceptional customer
service while troubleshooting and resolving technical problems. For
complex issues, you’ll leverage our escalation process and
engineering resources. Key Responsibilities: Provide onsite
technical support for desktops, mobile devices, servers,
networking, and software Resolve service tickets, troubleshoot
emergencies, and perform scheduled maintenance Install and
configure Microsoft Windows Server OS, VMWare ESXi, Hyper-V
environments Handle virus/malware remediation, backup testing, and
network/server room cable management Maintain detailed
documentation and ensure compliance with our IT standards
Communicate effectively with clients and represent us
professionally Requirements: Associate’s degree in technology or
equivalent experience 1–2 years in IT support or systems
engineering (Microsoft environments) Strong knowledge of Windows
Server, Active Directory, VMWare, Citrix, VPN, VoIP Excellent
troubleshooting, communication, and client relationship skills
Plusses: Preferred Certifications: Network, Server, Windows Server
(70-410, 98-365)
Keywords: Green Key Resources, Erie , Information Technology Support Specialist, IT / Software / Systems , Erie, Pennsylvania
