Remote Position - Technical Lead - Infrastructure Support - Payments

Company: Genesis10
Location: Cleveland
Posted on: May 23, 2025

Job Description:

Genesis10 is seeking a Technical Lead (Payment Infrastructure) for a remote contract position that runs through the end of the year with possible extension. Our target pay rate is between $60.00 - $67.00 per hour W2.

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Responsibilities: Possesses subject matter expertise (SME) to lead, drive, and analyze technical support services for enterprise processes and technology. Resolves support requests and meets customer satisfaction and continuous service delivery demands.
Proactively monitors and completes work requests to ensure quality and timely completion; evaluates team's service offerings to ensure strategic alignment with partner's needs. Facilitates collaboration with larger tech community, partners and leadership to ensure successful resolution of all escalated issues.
Participates in the continuous improvement idea generation process (process simplification and automation); manages, vets, and tests the concept and design of changes and streamlines workflow to improve performance and delivery.
Analyzes the data, determines gaps, identifies next steps, resolves, and documents the resolution of most complex problems; notifies management of issues that could pose a risk to the bank as needed, work with vendors as needed. Anticipates and remediates problems before they occur.
Adheres to all Policies and Standards, escalates exceptions or violations encountered and self-identified findings. May be responsible for operational monitoring, reporting and remediation of findings.
Demonstrates SME status for other technology teams. Possesses deep knowledge of LOBs supported and proactively collaborates to avoid negative impacts, ensuring success of their processes.
Embraces mentorship and training opportunities for self and mentors others. Inspires continuous learning in others. Encourages feedback and perspectives from all levels; receives and applies feedback from others.
Schedules, coordinates and facilitates strategic meetings with team members, peers, vendors and management. Owns and leads meeting, provides agendas, stays on task, manages timing, able to rephrase, ask probing questions and records outcomes and action items.
Defines, gathers, and analyzes metrics used to monitor health of product, process, and/or environment. Performs strategic analysis of metrics to identify trends and define course of action. Evaluates financial impact (i.e. resource and monetary costs) to make technical recommendations and presents business cases. Defines documentation standards for a product, process, and/or environment.

Requirements: Education/Certifications: Bachelor's Degree or higher in Computer Science, Information Technology or related field or equivalent work experience required.
Basic understanding of at least one programming language (e.g. JavaScript, SQL, etc.)
3+ years of application support experience, Payments Infrastructure preferred, ex. Check Processing, Returns, and Adjustments
Knowledge of Infrastructure Support responsibilities; ability to monitor infrastructure functions and resolve issues to maintain system reliability
Must be able to work with Product Owners and cross functional teams as a product team to achieve single goal
Experience with Jira/Jira Align, Agile/Scrum development methodologies, Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
Must be able to work with different stakeholders to understand the business needs and requirements
Experience with troubleshooting and incident management and escalation
Ability to work with internal support teams, infrastructure vendor support teams, participate in projects, and work individually to accomplish tasks
Possess strong written and verbal communication skills

Preferred Qualifications: PMP Certification or prior Project Management experience
Prior experience as a Team Lead or leadership of a team

Genesis10 - Contract & Perm/Direct Hire
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
--- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
--- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
--- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
--- Behavioral Health Platform
--- Medical, Dental, Vision
--- Health Savings Account
--- Voluntary Hospital Indemnity (Critical Illness & Accident)
--- Voluntary Term Life Insurance
--- 401K
--- Sick Pay (for applicable states/municipalities)
--- Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.

Keywords: Genesis10, Erie , Remote Position - Technical Lead - Infrastructure Support - Payments, IT / Software / Systems , Cleveland, Pennsylvania