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General Manager

Company: Erie TownePlace Suites
Location: Erie
Posted on: December 1, 2019

Job Description:

SUMMARY Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates Delegates authority and assigns responsibility to all employees; supervises work activities of all employees --- Ensures staff received proper training for each position, including safety training and standard operating procedures Allocates funds, authorizes expenditures and assists Area Director in budget planning Monitors cost controls on a regular basis Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions Inspects guests--- rooms, public access areas, and outside grounds for cleanliness and appearance Answers patrons--- complaints and resolves problems to maintain Guest Satisfaction Handles and resolves employee issues Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines Adheres to all franchise and company procedures and regulations as well as standard operating procedures Ensures bank deposits are made daily, including weekends and holidays Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner Audits daily reports and processes monthly paperwork --- Orders supplies and equipment as needed and in accordance to company procedures Available 24/7 with reliable transportation All other duties as assigned. COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies Problem Solving --- Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics Customer Service --- Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance Interpersonal --- Maintains confidentiality Oral Communication ---Responds well to questions; Demonstrates group presentations skills Team Work --- Contributes to building a positive team spirit Written Communication --- Writes clearly and informatively; Able to read and interpret written information. Delegation --- Delegates work assignments; Provides recognition for results Managing People --- Makes self available to staff; Provides regular performance feedback; Develops subordinates--- skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills Quality Management --- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness Diversity --- Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support --- Follows policies and procedures including, but not limited to, dress code policies-- Adaptability --- Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.-- Attendance/Punctuality --- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time Dependability --- Commits to long hours of work when necessary to reach goals Initiative --- Asks for and offers help when needed Innovation --- Generates suggestions for improving work; Develops innovative approaches and ideas Judgment --- Exhibits sound and accurate judgment; Includes appropriate people in decision-making process Planning/Organizing --- Prioritizes and plans work activities Professionalism, - Treats others with respect and consideration regardless of their status or position. Quality --- Looks for ways to improve and promote quality Quantity --- Strives to increase productivity Safety and Security --- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Keywords: Erie TownePlace Suites, Erie , General Manager, Hospitality & Tourism , Erie, Pennsylvania

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