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Customer Sales and Service Specialist III - full time

Company: AAA East Central
Location: Erie
Posted on: October 10, 2019

Job Description:

Teamwork. Integrity. Dedication.

Together, we make a difference.
AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

We currently have a full-time, front-line, customer-facingopportunity available at the AAA branch office in Erie, Pennsylvania. We're seeking an energetic, enthusiastic go-getter with unquestionable character, verifiable work ethic, and eagerness to learn about AAA and its vast product and service offerings.

Office hours are Monday - Friday 9am - 5pm and Saturday 9am - 1pm; closed Sundays and most holidays.

The pay rate is in the range of $11.78-$12.57 per hour, based on related experience, plus opportunities to earn more through sales incentive programs.
Responsibilities include, but are not limited to:

  • Greet members and customers, determine the nature of their individual needs and provide legendary service;
  • Provide vehicle license, registration and notary services;
  • Reach weekly production and sales goals (and earn incentives!) for multiple AAA products and services through cross- and up-selling activities;
  • Accept payments, provide accurate change and receipts; balance and reconcile cash drawer;
  • Prepare and provide TripTiks-- travel routings, marked road maps, tour books, and other travel-related materials;
  • Issue passport photos.



    • 2-3 years of customer-facing service and sales experience;
    • Excellent interpersonal communication skills;
    • Strong pc/Windows and internet skills, with accurate keyboarding and data entry skills;
    • Previous license, vehicle title, and notary experience is a big plus;
    • Ability to work quickly and accurately and handle multiple tasks on a daily basis;
    • Familiar with U.S. geography, good sense of direction; and map reading abilities;
    • Familiar with basic accounting functions;
    • Must be able to obtain and maintain valid notary license;
    • Minimum HS diploma or GED; some college preferred.

      The selected candidate must successfully complete Auto Club pre-employment assessments, criminal background check, and drug screenings. We offer full-time employees an outstanding benefits package including: medical, dental and vision coverage; life insurance; FREE AAA Plus membership; paid time off (vacation, personal, holidays and sick days); and a 401(k) with a generous match.

      Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can.

      AAA is an Equal Opportunity Employer


Keywords: AAA East Central, Erie , Customer Sales and Service Specialist III - full time, Hospitality & Tourism , Erie, Pennsylvania

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