ErieRecruiter
the smart solution for Erie jobs

Customer Service Representative / HME Support Rep.

Company: Mommy Jobs Online
Location: Erie
Posted on: November 10, 2018

Job Description:

This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLSara when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Erie , Customer Service Representative / HME Support Rep., Hospitality & Tourism , Erie, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Line Cook - Up to $13/HR- The Lodge & Conference Center at Geneva-on-the-Lake
Description: Our Exciting Work EnvironmentOpportunity with a view...picture yourself here The Lodge Conference Center at Geneva-on-the-Lake is located in the heart of Ohio's Wine Country on the shores of Lake Erie. (more...)
Company: Delaware North
Location: Geneva
Posted on: 11/16/2018

Amazon Contracted Route Delivery Driver
Description: Company Name: Delivery Service PartnersJob title - Delivery Service Provider You make delivering smiles possible ul li Be a driver for a local Delivery Service Partner delivering Amazon
Company: Amazon Contracted Delivery Service Partner
Location: Euclid
Posted on: 11/16/2018

Food Store Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things and (more...)
Company: Instacart
Location: Tallmadge
Posted on: 11/16/2018


Amazon Contracted Package Delivery Driver
Description: Company Name: Delivery Service PartnersJob title - Delivery Service Provider You make delivering smiles possible ul li Be a driver for a local Delivery Service Partner delivering Amazon
Company: Amazon Contracted Delivery Service Partner
Location: Euclid
Posted on: 11/16/2018

Shopper - Delivery Driver (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things and (more...)
Company: Instacart
Location: Munroe Falls
Posted on: 11/16/2018

Night Crew Team Lead
Description: About Us Giant Eagle Inc., ranked 35th on Forbes Magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately 9.6 billion in annual (more...)
Company: Giant Eagle
Location: North Royalton
Posted on: 11/16/2018

Restaurant Manager
Description: At Red Robin our Assistant Managers support and ensure that the restaurant operates within Red Robin International guidelines, while meeting/exceeding sales and profitability objectives established during (more...)
Company: Red Robin International, Inc.
Location: Willoughby
Posted on: 11/16/2018

Design Consultant / Retail Sales Associate - Part Time
Description: Arhaus, a rapidly growing, fashion forward home furnishings retailer with a passion for design and excellence has over 60 retail stores around the country. We are seeking Part Time Design Consultants (more...)
Company: Arhaus Furniture
Location: Canton
Posted on: 11/16/2018

Supermarket Shopper (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things and (more...)
Company: Instacart
Location: Munroe Falls
Posted on: 11/16/2018

Shop & Deliver Groceries (Car Required) -
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. Be Independent Schedule work around your own life. Have Fun Spend time shopping, exploring new things (more...)
Company: Instacart
Location: Cuyahoga Falls
Posted on: 11/16/2018

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Erie RSS job feeds