Consultant Customer Services
Company: Flagstar Bank
Location: Wickliffe
Posted on: May 8, 2024
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Job Description:
A Branch Banking Client Consultant I is responsible for
interacting with clients and providing exceptional service by
greeting them as they enter one of our branches and providing them
with the services needed to meet their financial goals. This role
will process financial transactions in an accurate, efficient, and
friendly manner while maintaining operational standards, and assist
the team in meeting branch goals. Hourly Rate: $17.00 - $25.50
Sales Performance: Support team efforts to achieve growth targets
in financial performance (outstanding deposits, outstanding loans,
non-interest income) and primary client acquisition. Actively seek
and deliver the right client introductions to the right team
member(s) to achieve growth targets and execute successful sales
initiative.
Client Experience : Provide positive client experience by assisting
with account questions, problems and/or complaints and through
research and communication resolve in a timely and effective
manner. Delivers client engagement and Education. Meet behavioral
activity goals as defined by Retail Leadership including, but not
limited to referrals.
Risk Management : Deliver timely and accurate daily financial
transactions; striving for no controllable preventable losses.
Understand and adhere to all applicable bank policies and
regulations.
Performs special projects, and additional duties and
responsibilities as required.
Consistently adheres to regulatory and compliance policies and
standards linked to the job as listed and complete required
compliance trainings. Accountable to maintain compliance with
applicable federal, state and local laws and regulations.
JOB REQUIREMENTS:
- High School / High School Equivalency (GED, HiSET, TASC) /
Foreign Equivalent, required -
-0 - 3 years of customer service and sales experience, required
- Experience in financial services industry, preferred
Keywords: Flagstar Bank, Erie , Consultant Customer Services, Hospitality & Tourism , Wickliffe, Pennsylvania
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