Optician
Company: AEG
Location: Erie
Posted on: June 25, 2022
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Job Description:
About Shawnee OpticalOur brand promise: To provide an
unforgettable eyecare experience through high quality service,
tailored optometry care, and a compassionate staff.MORE THAN 35
YEARS OF HELPING PEOPLE SEE THE WORLD BETTERShawnee Optical has a
long and extensive history of proven commitment, dedication and
service to patients. The trust we have earned and the reliability
we have consistently shown over those 35 plus years is what our
patients expect. Moreover, it's what they always get!About the
JobOpticians are responsible for selling eyewear and eyewear
accessories to patients. They ensure patients are fitted with the
right-size frames that fit their needs and lifestyle and dispense
lenses with correct prescription and measurements. Opticians are at
the heart of our business. Their technical and customer service
skills ensure patient satisfaction and repeat business.Duties
ResponsibilitiesDelivers extraordinary experience to each and every
patient. Provides patients with a complete understanding of our
customized recommendations for products and services.Develops own
clientele from providing outstanding service and obtaining
referrals.Keeps current on company/industry products and
procedures, manufacturer rebates, and types of lenses and frames
available.Takes and returns patient calls, updating patients on the
status of their order and resolving order issues should they arise.
Escalates any issues with the Store Manager, as necessary.Retrieves
patient charts and electronic health records.Assists patients in
selecting frames, lens type, and lens treatments including tints
and coatings; depending on specific patient needs and facial
measurements.Educates patients on proper eyeglass and contact lens
care.Collect eye and face measurements to ensure proper
fit.Interprets prescriptions written by optometrist and
ophthalmologist.Creates work orders for lab technicians, specifying
information on lenses needed.Follows-up on all pending orders.
Verifies all orders are within the time guidelines given and
informs patients of status if delays occur. Notifies patient when
orders arrive from lab/manufacturer.Dispenses glasses by inspecting
the product, checking for proper fit, adjusting if necessary, and
asking for feedback.Adjusts eyewear to ensure visual acuity, proper
fit, and patient comfort. Using various tools, performs eyewear
adjustments and repairs.Proficient in using tools such as
pupilometers, PD Sticks, lensometers, pliers, wrenches, frame
warmers, etc.Regularly communicates with technicians and/or store
managers, providing additional patient information, or asking for
an order status.Inspects the final product ensuring there are no
flaws; Cleans and polishes lenses using cloths and solvents.Cleans
and organizes frame boards, displays, mirrors, work bench, office
area, bathroom, and breakroom, maintaining overall cleanliness and
visual appeal of the store.Restocks retail boards with new
merchandize.Understands product issues and analyzes any problems.
Thoroughly and accurately answers patients' questions regarding
insurance, warranty, products, materials, services, pricing,
upgrades, promotions, etc.Collaborates with technicians, front desk
associates, Managers, and Optometrist.Sells miscellaneous products
such as cleaners, contact lens supply, sunglasses, safety glasses,
etc.QualificationsHigh School DiplomaMinimum of one-year experience
working as an Optician strongly preferredExperience with HIPAA
requirements preferredStrong organizational skills and attention to
detailStrong communication skills (verbal and written)Excellent
customer service skills and pleasant demeanor, experience with
sales preferredManual dexterity and hand-eye
coordinationDependability and punctualityAbility to lift up to
30lbs, bend, kneel, and stand up to 8hrs a day
Keywords: AEG, Erie , Optician, Hospitality & Tourism , Erie, Pennsylvania
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