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Guest Services Associate (Chautauqua Bookstore)

Company: Chautauqua Institution
Location: Westfield
Posted on: June 24, 2022

Job Description:

About Your Work Day
The Bookstore is at the heart of the Institution, located in the historic Post Office Building on picturesque Bestor Plaza, and is consistently a hive of activity throughout the Chautauqua season. The Bookstore carries merchandise that is tailored to the needs of Chatauquans whether they visit the Institution for a day or stay for the entire season. We carry a wide array of books about Chautauqua history and community, books authored by Chautauqua speakers and CLSC presenters, books for Special Studies classes, current New York Times Best Sellers and a solid collection of general interest titles. We also are the number one place to shop for Chautauqua-imprinted clothing and gifts. There is also a great assortment of tasteful gifts, educational and fun children's toys, puzzles and games, greeting cards, and sundries. We carry a wide variety of art supplies for adults and kids alike.


  • Greet patrons, ascertain patrons wants or needs and answer questions regarding merchandise.
  • Describe merchandise and explain use, operation, and care to patrons and/or other associates.
  • Recommend and help locate or obtain merchandise.
  • Able to provide general information about Chautauqua Institution.
  • Use a computer to provide information on product availability using our inventory management software and web-based book databases.
  • Operate a cash register and / or POS system to compute sale prices, total purchases, process cash or credit payment and provide customer with proper sales receipt and change.
  • Ensure accurate records of sales transactions and / or refunds in accordance with department polices.
  • Knowledgeable about department policies regarding payment, exchanges and security practices.
  • Assist in creating a safe, pleasant, and convenient retail environment.
  • Sets up displays or arranges merchandise on counters, tables or racks to promote sales.
  • Keep retail area clean and free of debris by performing light housekeeping duties as assigned.
  • All other duties assigned.

    About Your Schedule
    Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.
    While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

    • Flexible scheduling, work 20 to 40 hours/week within a schedule covering 7:00 a.m. to 9:00 p.m. Shifts available range from four to eight hours. Working one shift per weekend is expected.

      About Your Compensation
      Compensation for this position starts at $13.20/Hour.
      About Living on the Grounds
      Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for select opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. If the section below is incomplete, candidates should assume that this is no housing associated with this position.
      There are no employer-provided or employer-assisted housing options available for this position.
      About the $250 Referral Bonus Program
      Chautauqua Institutions is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $250 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.
      About Chautauqua Institution
      Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institutions office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation.
      Discovering Your Chautauqua Experience
      There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience.
      Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to programming at the Amphitheater. In addition to a traditional gate pass, employees and their families will receive full access to our current and historical programs online at .
      Commitment to Values of IDEA
      Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, . One of our five core values is The dignity and contributions of all people. We are committed to creating conditions in which everyone feels that they can engage as full and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices and applicants will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate past experience, engagement, and professional expertise in IDEA.
      Vaccination for COVID-19
      Chautauqua Institution has adopted a mandatory vaccination policy to safeguard the health of our employees, patrons, and our shared community from COVID-19. By applying for employment, candidates acknowledge that they will comply with Chautauqua Institutions Mandatory Vaccination Policy requiring all employees to provide proof of full vaccination immediately upon hire or be approved for a medical or religious accommodation and before physically starting work.
      Joining Our Talent Community
      Join our talent community online at . You are encouraged to learn more about Chautauqua Institution at and view the 150 Forward Strategic Plan at .SkillsPreferred
      • Problem Solving
      • Positive Attitude
      • Listening
      • Interpersonal Skills
      • Friendliness
      • Enthusiastic
      • Empathy
      • Dependability
      • Critical Thinking
      • Cooperation
      • CollaboratingBehaviorsPreferred
        • Team Player: Works well as a member of a group
        • Enthusiastic: Shows intense and eager enjoyment and interest
        • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferred
          • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
          • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
          • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Keywords: Chautauqua Institution, Erie , Guest Services Associate (Chautauqua Bookstore), Hospitality & Tourism , Westfield, Pennsylvania

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